Chelsea McLeod
North Vancouver,BC
Summary
Upbeat and enthusiastic associate with extensive experience at VCA Lynn Valley Animal Hospital, excelling in client care and team management. Recognized for empathetic communication and effective problem-solving, I adeptly help manage high-volume operations while ensuring exceptional service delivery and team motivation. Proficient in accounts receivable management and staff scheduling.
Overview
23
23
years of professional experience
Work History
Team Leader, Client Care Services
VCA Lynn Valley Animal Hospital
03.2022 - Current
- Manage high-volume appointment days with two to three veterinarians on duty, scheduling various appointments such as wellness exams, injuries, sicknesses and surgeries
- Triage emergency calls, directing clients appropriately
- Resolve client complaints with empathy and solutions, taking the time to listen and understand all concerns
- Team scheduling - a team of 14 staff members (full-time and part-time) and six veterinarians. Also, recruiting and scheduling various locum technicians, assistants and veterinarians
- Review, approve and submit time cards for payroll, monitor shift times/breaks
- Manage vacation requests, medical leaves, gradual returns
- Schedule staff and doctor meetings
- Track and balance daily payments
- Manage cash float and deposits
- Reporting purchases with personal company credit card
- Accounts receivable management - communication with clients, sending emails, sending letters, sending debts to collections when appropriate
Customer Service Representative / Clinic Manager
Lynn Valley Veterinary Clinic
09.2013 - 02.2022
- Managed high-volume appointment days with three to four veterinarians on duty
- Triaged emergency calls, directing clients appropriately
- Resolved client complaints with empathy and solutions
- In charge of cash and check deposits
- Organized quarterly documents for bookkeeper
- Tracked and balanced daily payments
- Team scheduling
- Hiring for front desk and assisting positions
- Scheduled and ran monthly staff meetings
- Responded to client requests for products, services, and field information
- Created long lasting caring relationships with regular clients
Customer Service Representative
Capilano Pet Hospital
09.2002 - 09.2013
- Managed high-volume appointment days with two to three veterinarians on duty
- Triaged emergency calls, directing clients appropriately
- Resolved customer complaints with empathy
- Tracked and balanced daily payments
- Responded to client requests for products, services, and field information
- Trained new front desk staff
- Created numerous long lasting relationships with clients and patients and engaged in pet-sitting and dog walking services
Education
Accounting Assistant Diploma - Accounting
Capilano University
North Vancouver, None06-2016
Veterinarian Assistant Certificate -
West Coast College of Health Care
Surrey, BC06-2002
Skills
- Empathetic listener
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Adaptability
- Self-reliant
Timeline
Team Leader, Client Care Services
VCA Lynn Valley Animal Hospital
03.2022 - Current
Customer Service Representative / Clinic Manager
Lynn Valley Veterinary Clinic
09.2013 - 02.2022
Customer Service Representative
Capilano Pet Hospital
09.2002 - 09.2013
Accounting Assistant Diploma - Accounting
Capilano University
Veterinarian Assistant Certificate -
West Coast College of Health Care
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