Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Reagan

Inglewood

Summary

Accomplished Retail Sales Supervisor at Steve Madden, adept at enhancing customer satisfaction through exceptional service and relationship building. Proven track record in order management and achieving sales goals. Successfully improved store operations and customer loyalty, leveraging strong communication skills and a results-driven approach. Consistently exceeded performance targets, boosting customer retention by 15%.

Overview

3
3
years of professional experience

Work History

Retail Sales Supervisor

Steve Madden
04.2024 - 08.2025
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Retail Sales Associate

Victoria's Secret & PINK
08.2022 - 04.2024
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Arts - Psychology

Long Beach City College
Long Beach, CA
06-2025

Bachelor of Arts - Psychology

California State University, Long Beach
Long Beach, CA
06-2027

Skills

  • Order management
  • Relationship building and management
  • Goals and performance
  • Customer relationship building

Timeline

Retail Sales Supervisor

Steve Madden
04.2024 - 08.2025

Retail Sales Associate

Victoria's Secret & PINK
08.2022 - 04.2024

Associate of Arts - Psychology

Long Beach City College

Bachelor of Arts - Psychology

California State University, Long Beach
Kayla Reagan