Kayla Reagan
Inglewood
Summary
Accomplished Retail Sales Supervisor at Steve Madden, adept at enhancing customer satisfaction through exceptional service and relationship building. Proven track record in order management and achieving sales goals. Successfully improved store operations and customer loyalty, leveraging strong communication skills and a results-driven approach. Consistently exceeded performance targets, boosting customer retention by 15%.
Overview
3
3
years of professional experience
Work History
Retail Sales Supervisor
Steve Madden
04.2024 - 08.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Sales Associate
Victoria's Secret & PINK
08.2022 - 04.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA06-2025
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA06-2027
Skills
- Order management
- Relationship building and management
- Goals and performance
- Customer relationship building
Timeline
Retail Sales Supervisor
Steve Madden
04.2024 - 08.2025
Retail Sales Associate
Victoria's Secret & PINK
08.2022 - 04.2024
Associate of Arts - Psychology
Long Beach City College
Bachelor of Arts - Psychology
California State University, Long Beach
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