Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kaycee Malm

Coaldale,AB

Summary

Dynamic Guest Experience Leader at McDonald's Restaurant, adept at enhancing guest satisfaction through exceptional communication and leadership. Cultivated strong relationships with repeat customers, boosting loyalty and return visits. Skilled in cash handling and creating inviting atmospheres, consistently delivering outstanding service under pressure.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Experience Leader

McDonald's Restaurant
05.2023 - Current
  • Engaged with guests to gather feedback, identifying areas for service improvement.
  • Assisted in creating welcoming environments for guests, ensuring positive initial impressions.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Worked well under pressure while creating several different drinks and packaging foods

Education

Bachelor of Fine Arts -

University of Lethbridge
Lethbridge
04-2029

High School Diploma -

Prairie Winds Secondary
Coaldale, AB
06-2025

Skills

  • Leadership qualities
  • Guest experiences
  • Exceptional communication
  • Guest services
  • Telephone etiquette
  • Cash handling

Certification

  • WHMIS Training - 2025

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Astrology
  • Reading
  • Creative Writing
  • I have a passion for photography
  • Participate in local theater productions, enhancing my public speaking and teamwork skills

Timeline

Guest Experience Leader

McDonald's Restaurant
05.2023 - Current

Bachelor of Fine Arts -

University of Lethbridge

High School Diploma -

Prairie Winds Secondary

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Kaycee Malm