Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paramjit Kaur

Kitchener,ON

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Customer Care Executive

Idea
Mohali, Punjab
02.2022 - 12.2022
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Communicated new products and services information to existing customers via email campaigns.

Business Development Assistant

GEN 21
Jalandhar, Punjab
01.2021 - 12.2021
  • Prepared contracts and completed sales with new and existing clients.
  • Worked with current clients to assess needs and develop improvement plans.
  • Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
  • Stayed current on company products and services to provide top-notch expertise to customers.

Education

Business - Business

Conestoga College
Kitchener, ON
09-2024

High School Diploma -

Guru Nanak Public School
Hoshiarpur
01-2020

Skills

  • Call Center Operations
  • Performance Improvement
  • Procedure optimization
  • Quality Assurance
  • Data Entry
  • Staff Training
  • Customer Support

Languages

English
Professional
Punjabi
Native/ Bilingual

Timeline

Customer Care Executive

Idea
02.2022 - 12.2022

Business Development Assistant

GEN 21
01.2021 - 12.2021

Business - Business

Conestoga College

High School Diploma -

Guru Nanak Public School
Paramjit Kaur