Katie Bond
Brantford,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Store Manager
GameStop Canada
06.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Approved regular payroll submissions for employees.
Assistant Store Manager
GameStop Canada
09.2019 - 06.2024
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Dietary Aide
Amber Lea Retirement
06.2016 - 03.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
Education
High School Diploma -
Assumption College School
Brantford, Ontario06.2009
Skills
- Inventory Control
- Customer Relations
- Problem-Solving
- Sales professional
- Customer Service
- Goals and performance
- Training and mentoring
Timeline
Store Manager
GameStop Canada
06.2024 - Current
Assistant Store Manager
GameStop Canada
09.2019 - 06.2024
Dietary Aide
Amber Lea Retirement
06.2016 - 03.2017
High School Diploma -
Assumption College School
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