Christopher Hassey
Sacramento
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Manager
GameStop
07.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Family Tree Thrift Shoppe
06.2020 - 07.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
Buffet Supervisor
Redhawk Casino
09.2018 - 06.2020
- Grasped, lifted, carried and transported up to 50 pounds through crowded room.
- Set up garnishes for dishes, stacked trays and stocked bread.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained communication between servers and kitchen associates.
- Tracked food production levels, meal counts, and supply costs.
- Set up and broke down buffet station at beginning and end of shift.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Security Officer
Thunder Valley Casino And Resort
06.2017 - 09.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Supervisor
Deja Vu Showgirls
01.2014 - 06.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Rosemont High
Sacramento, CA06-2007
Skills
- Marketing
- Decision-making
- Salesforce management
- Schedule preparation
- Workforce management
- Customer relationship management (CRM)
- Sales techniques
- Customer service
- Shift scheduling
- Conflict resolution
- Team leadership
- Goal setting
Timeline
Manager
GameStop
07.2023 - Current
Sales Associate
Family Tree Thrift Shoppe
06.2020 - 07.2023
Buffet Supervisor
Redhawk Casino
09.2018 - 06.2020
Security Officer
Thunder Valley Casino And Resort
06.2017 - 09.2018
Supervisor
Deja Vu Showgirls
01.2014 - 06.2017
High School Diploma -
Rosemont High
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