Katherine Rosenberg
North York,ON
Summary
Versatile healthcare administrator skilled in managing patient records. Experienced in coordinating patient referrals and electronic insurance processes, contributing to a seamless patient experience while ensuring accuracy and compliance.
Overview
1
1
Certification
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Dental Administrator
Thornhill Woods Family Dentistry
Thornhill, Ontario
04.2024 - Current
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Maintained patient records in Tracker to ensure accuracy and compliance with regulations.
- Processed insurance claims and verified benefits to facilitate timely patient billing.
- Streamlined referral process to expedite specialist appointments for patients.
Personal Support Worker
Revera Inc.
Burlington
11.2022 - 01.2023
- Assisted residents in ADLs; Transfers of residents; Gave residents brief changes while maintaining dignity and respect; Cued residents for meals, medications and bathroom; Supported residents with mealtime; Performed light housekeeping tasks to maintain a clean environment; Delivered emotional and social support to residents, fostering a compassionate and engaging environment; Daily documentation.
- Communicated effectively with residents and family members regarding care needs.
- Maintained cleanliness and safety of resident areas to ensure a healthy environment.
RECE Assistant
Parkside Daycare
Waterdown
02.2022 - 08.2022
- Worked alongside RECE in the Junior/Preschool room; Provided support in different classrooms when needed as needed in other rooms; Provided daily documentation and updates for parents via Hi Mama app to facilitate communication; Implemented developmentally-appropriate activities to support children's growth and learning; Supported social interactions and communication; Supported daily activities including meal and snack prep, preparation for naptime, and hand-off to and from parents at the door.
- Assisted in daily classroom activities for children's learning and development.
- Supported lead teachers in lesson planning and classroom management tasks.
Front Desk & Waitress
Dominion Hotel and Pub
Minden
05.2016 - 08.2022
- Ensured all guests' needs and requests are fully met; Opened and closed restaurant. Trained new staff on procedures to ensure consistent service quality. Managed hotel and restaurant reservation portal across online, phone, and email channels. Facilitated timely food and beverage orders to enhance guest experience as well as completed billing transactions.
- Provided excellent customer service in a busy pub environment.
- Took orders and communicated them accurately to kitchen staff.
- Managed multiple tables while ensuring guest satisfaction.
Waitress
Cucina Di Paisano
Toronto
09.2019 - 12.2020
- Ensured stellar guest experiences through attentive care and patience; Gathered guests food and beverage orders; Suggested daily specials and promotions to enhance guest dining choices; Processed cash and card payments efficiently at point of sale.; Executed opening and closing tasks to maintain restaurant readiness.; Executed all server duties according to restaurant policies.
- Provided excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure order accuracy and quality.
RECE Assistant
Haliburton Wee Care Day Nursery
Haliburton
09.2015 - 04.2016
- Worked alongside RECE primarily in the Infant & Toddler room. Developed weekly reports to keep parents informed about children's progress; Monitored child development and engaged with children to foster a supportive learning environment; Prepared meals and snacks for children. Assisted in planning and implementing developmentally appropriate activities and schedules to enhance children's learning experiences.
- Assisted teachers in managing daily classroom activities and lesson preparations.
- Organized educational materials and supplies for various learning activities.
- Supervised children during playtime, ensuring safety and engagement.
Dog Walker/Driver
A Leg Up Pet Services
Toronto
09.2014 - 08.2015
- Executed time-sensitive schedules to ensure timely walks and care; Administered medication to ensure animals received necessary treatments.; Ensured well-being of animals; Planned a variety of routes and walks; Facilitated professional communication with owners to provide updates on pet well-being.
- Walked dogs of various breeds, ensuring safety and comfort during outings.
- Managed daily schedules for multiple clients and their pets efficiently.
- Administered basic care, including feeding and medication as needed.
Head Hostess
Paisano's Italian Garden Cafe
North York
07.2012 - 05.2015
- Provided a warm greeting and seated guests promptly upon arrival all while handling a high volume of customers. Operated OpenTable system. Distributed guests evenly amongst servers. Assisted with running food and taking orders. Coordinated reservations and bookings to optimize guest flow.
- Managed front desk operations and coordinated guest seating arrangements.
- Trained and supervised new host staff on customer service protocols.
- Handled customer inquiries and resolved seating conflicts efficiently.
Sales Associate & Key Holder
Synergy Tanning Studio
North York
05.2009 - 08.2011
- Managed daily opening and closing procedures of the salon; Upsold packages to customers. Maintained cash and debit till; Cleaned salon daily and after each customer's use; Communicated with customers both face to face and over telephone or e-mail correspondence.
- Assisted clients in selecting tanning services and products to meet their needs.
- Maintained cleanliness and organization of tanning beds and studio environment.
Education
Dental Office Administration -
Durham College
Oshawa, ON 09.2023 - 04.2024
Personal Support Worker -
Sheridan College
Mississauga, ON 09.2022 - 01.2023
High School Diploma -
Earl Haig Secondary School
Toronto, ONSkills
- Patient management
- Time management
- Organized
- Adaptable
- Team worker
- Self-motivated
- Attention to detail
- Dental terminology
- Punctual
Certification
- CPR First Aid Certified (C)
- N95 Mask Fit Certified
- Smart Serve Certified
Timeline
Dental Administrator
Thornhill Woods Family Dentistry
04.2024 - Current
Dental Office Administration -
Durham College
09.2023 - 04.2024
Personal Support Worker
Revera Inc.
11.2022 - 01.2023
Personal Support Worker -
Sheridan College
09.2022 - 01.2023
RECE Assistant
Parkside Daycare
02.2022 - 08.2022
Waitress
Cucina Di Paisano
09.2019 - 12.2020
Front Desk & Waitress
Dominion Hotel and Pub
05.2016 - 08.2022
RECE Assistant
Haliburton Wee Care Day Nursery
09.2015 - 04.2016
Dog Walker/Driver
A Leg Up Pet Services
09.2014 - 08.2015
Head Hostess
Paisano's Italian Garden Cafe
07.2012 - 05.2015
Sales Associate & Key Holder
Synergy Tanning Studio
05.2009 - 08.2011
High School Diploma -
Earl Haig Secondary School