Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

RAJBIR RANDHAWA

Cambridge,Canada

Summary

Personable and organized professional with a talent for streamlining administrative processes and creating positive patient experiences. Demonstrates expertise in dental office operations and patient management, with strong proficiency in scheduling and billing software. Committed to improving patient satisfaction and ensuring efficient office functionality.

Dental administration professional with proven track record of improving office efficiency and enhancing patient satisfaction. Expertise in managing schedules, handling billing, and maintaining accurate patient records. Known for strong team collaboration and adaptability in dynamic environments. Consistently reliable and results-driven, excelling in patient communication and administrative duties.

Overview

6
years of professional experience

Work History

Canamera Dentistry

Dental Administrator
05.2023 - Current

Job overview

  • Processing and submitting insurance claims online and by mail
  • Taking insurance break down over the phone or online and providing this information to patient as well
  • Familiar with all the dental terminologies and making sure right procedure and codes been submitted under right provider
  • Improved office organization and workflow through the development of effective filing systems.
  • Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
  • Preparing room for next patient and assists Dentist in procedures like Restoration, Scaling, Extraction and many more
  • Doing sterilization and making sure sterilization criteria given by IPAC is followed
  • Take X-rays for patients (Bitewings, PA’s and Panoramic)
  • Maintaining patient records, confidential information secured
  • Referring patients to specialist through safe referral
  • Making sure all daily task like generating reports, Invoicing and Day end has been done properly

Dr. Pawandeep Kahlon Dental Office

Dental Office Administrator
12.2022 - 05.2023

Job overview

  • Familiar with Dentrix Software and maxi-dent, Use Recall pro system and maintain patient files
  • Managed patient calls and inquiries about appointments, confirmations, amendments, and cancellations
  • Submit insurance Claims Online, Check insurance information and fee guide on call and online as well and insurance follow up
  • Submit insurance pre-determination and follow up
  • Doing Billing of all the major Ortho, Prosth, crown, Basic endo Perio, procedures according to fee guide
  • Know how to use team viewer and other software
  • Taking medical consent form and all other forms related to procedure
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.

Daytona Freight Systems Inc

HR Manager
01.2022 - 01.2023

Job overview

  • Creating Job positions and posting jobs on Indeed, Glassdoor and Job bank
  • Recruiting, Interviewing, and hiring new candidate and doing their paperwork and maintaining their files
  • Maintaining employee databases as needed (add new employees, update data on employees, update training records, etc.)
  • Providing drivers with training and make sure they follow all WSIB guidelines
  • Pre-employment check, Criminal record check, Background check and Drug test of Drivers and making use they meet all the company requirements
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Conducted initial phone screens, facilitated in interviews, and gathering feedback
  • Ensured weekly and monthly hire goals are met

Dental Corner

Dental Assistant/Receptionist
10.2021 - 01.2022

Job overview

  • Assisted dentist during dental procedures that features handling instruments and other materials
  • Familiar with Maxi dent software Sterilizing instruments according to IPAC instructions
  • Preparing the treatment/clinical room for next patient and assisting doctor in various treatments like Restorative, crown preparation, Ortho treatment and extractions
  • Maintaining clean and sterilized workplace
  • Maintaining ortho records, taking impressions and patients records
  • Taking Bitewing, PA’s and Panoramic Xray’s for all the patients
  • Use to handle reception as well, daily recalls, maintained patient files
  • Answering phone calls and scheduling patients

Tim Hortons

Team Associate
08.2019 - 09.2020

Job overview

  • Enhanced the guest experience through friendly attitude and attentive behaviour
  • Followed operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
  • Helped to support speed of service targets by working quickly and efficiently to meet customers requirement

MedSave Pharmacy

Pharmacy Assistant
01.2019 - 08.2019

Job overview

  • Ensured that all prescriptions are complete and accurate
  • Confirmed accuracy and completeness of pharmaceutical products prepared for release
  • Prepared prescriptions
  • Assisted in the daily operation of the pharmacy, including coordinating with different departments of the company

Education

Humber College
Etobicoke, ON

Post Graduate Certificate from Human Resource Management
04.2020

University Overview

Fanshawe College
London, ON

Post Graduate Certificate from Health System Management
08.2019

University Overview

National Dental College
Dera Basi, Punjab

Bachelor from Dental Surgery
08.2017

University Overview

Skills

  • HARP, IPAC and CPR certified
  • Dental terminology
  • Office administration
  • Patient scheduling
  • Appointment coordination
  • Strong ability to operate Microsoft Office365, Recall Max, Safe referral system
  • Human resources
  • Recall system management
  • Dental coding expertise
  • Claims processing
  • Patient relations
  • Skilled in taking dental x-rays and interpreting them

Languages

English
Full Professional

Timeline

Dental Administrator
Canamera Dentistry
05.2023 - Current
Dental Office Administrator
Dr. Pawandeep Kahlon Dental Office
12.2022 - 05.2023
HR Manager
Daytona Freight Systems Inc
01.2022 - 01.2023
Dental Assistant/Receptionist
Dental Corner
10.2021 - 01.2022
Team Associate
Tim Hortons
08.2019 - 09.2020
Pharmacy Assistant
MedSave Pharmacy
01.2019 - 08.2019
National Dental College
Bachelor from Dental Surgery
Humber College
Post Graduate Certificate from Human Resource Management
Fanshawe College
Post Graduate Certificate from Health System Management
RAJBIR RANDHAWA