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Kate Griffith
Customer Services
Renfrew,ON
Summary
Dynamic florist designer with a proven track record at Posh Peony Floral and Event Design, excelling in wedding design and client engagement. Known for optimizing inventory maintenance and delivering exceptional service, I fostered a loyal customer base while ensuring high-quality arrangements for memorable events. Strong creative vision and adaptability and customer focused service drives my success.
Overview
28
28
years of professional experience
1
1
Certificate
1
1
Language
2
2
years of post-secondary education
Work History
Florist Designer/Events
Posh Peony Floral And Event Design
Renfrew, Ontario
06.2024 - Current
- Part-time home based wedding floral business
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Optimized supply chain logistics to minimize flower spoilage, maximizing product quality.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Medical Device Reprocessing Technician (Casual)
Carleton Place Memorial Hospital
Carleton Place, Ontario
09.2021 - Current
- A Casual position working 120 to 150 hours per year
- Demonstrated adaptability by effectively managing workload fluctuations due to changing demands or emergencies in the healthcare setting.
- Exhibited strong attention to detail when assembling and packaging sterile devices, ensuring the accuracy of contents and proper labeling for endusers.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Events Coordinating and Accounts Receivable/Venue
Exquisite Decor Event Rentals
Renfrew, ON
01.2020 - 03.2025
- Business sold/ I will be offering unpaid assistance some time to time during the wedding season to the new owner
- Able to travel long distances to deliver rentals and setting up venues
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Hotel Front Desk Clerk
Days Inn
Renfrew, Ontario
06.2019 - 09.2021
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Fashion Sales Consultant
Hudson's Bay
North Vancouver B.C/Ottawa ON., British Columbia
06.1997 - 10.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Maintained clothing racks/displays/product markdowns
- Setup new seasons merchandising according to head office plans
Education
Associate of Arts - Public Relations (online Part Time)
University of Victoria
Victoria, B.C 01.2025 - Current
Diploma - Botony/Floral Design
Team Flower
Toronto, ON 01.2023 - 01.2024
Certificate - Health Care Medical Device Reprocessing
Algonquin College
Ottawa 09.2020 - 06.2021
Skills
Inventory maintenance
Accomplishments
- Achieved 100 % of sales quote.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly quota 11 out of 12 times.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Team Flower Floral Certificate
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Flower Floral Certificate
05-2025
Associate of Arts - Public Relations (online Part Time)
University of Victoria
01.2025 - Current
Florist Designer/Events
Posh Peony Floral And Event Design
06.2024 - Current
Diploma - Botony/Floral Design
Team Flower
01.2023 - 01.2024
Medical Device Reprocessing Technician (Casual)
Carleton Place Memorial Hospital
09.2021 - Current
Certificate - Health Care Medical Device Reprocessing
Algonquin College
09.2020 - 06.2021
Events Coordinating and Accounts Receivable/Venue
Exquisite Decor Event Rentals
01.2020 - 03.2025
Hotel Front Desk Clerk
Days Inn
06.2019 - 09.2021
Fashion Sales Consultant
Hudson's Bay
06.1997 - 10.2019
Languages
English
Native or Bilingual
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