Jocelyn Ramirez Sarabia
Antelope
Summary
Hardworking team member with over 4 year experience of acquiring great customer service. Organized and motivated for professional success in business. Proactive and dependable individual in new environments. Strong background in providing fast high-quality service with increased product sales.
Overview
5
5
years of professional experience
Work History
Server
The Original Mels Diner
10.2022 - 09.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional customer service in a fast-paced dining environment.
Cashier
Taqueria Garbaldi
06.2021 - 01.2023
- Promoted welcoming atmosphere, greeting guest upon arrival and assisting with seating arrangements
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Implemented strategies to enhance checkout speed processing orders correctly resulting in greater customer satisfaction.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
Kitchen Team Member
Golfland Sunsplash
04.2023 - 08.2023
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained cleanliness of workstations and dining areas in compliance with health regulations to ensure customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Increased overall productivity through effective communication and teamwork with fellow kitchen staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Line Cook
Costa Vida Mexican Grill
06.2020 - 07.2021
- Greeted customer upon arrival ensuring guest attention and ready to provide service for customer needs and wants
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Produce Salesperson
Denio's Roseville Farmer's Market
08.2019 - 07.2021
- Assisted with opening produce stations on weekends at 6am
- Assisted with unloading produce boxes weighing 25+ lbs from merchandise vehicle
- Maintained a safe and clean workplace for customers and staff
- Completed unloading, unpacking, and setting up produce stands for customers before opening stand to meet required expectations and to improve increased sales on produce
- Negotiated favorable terms with suppliers to secure high-quality products at competitive prices for increased profitability margins.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained new employees in produce handling techniques, customer service standards, and merchandising strategies.
- Managed inventory of fresh produce, ensuring quality and freshness standards were consistently met.
- Developed strong customer relationships by providing personalized service and product recommendations.
Education
Dental Assisting - Dental Assistant
UEI College
4424 Florin Rd, Sacramento, CA 9582303-2026
High School Diploma -
Mesa Verde High School
7501 Carriage Dr Citrus Heights, CA 9562106-2023
Skills
- Strong work ethic
- Exceptional customer service
- Professionalism
- Cash handling
- Guest engagement
- Dining Area Maintenance
- Multitasking and organization
- Adaptable and willing to learn
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Team Member
Golfland Sunsplash
04.2023 - 08.2023
Server
The Original Mels Diner
10.2022 - 09.2024
Cashier
Taqueria Garbaldi
06.2021 - 01.2023
Line Cook
Costa Vida Mexican Grill
06.2020 - 07.2021
Produce Salesperson
Denio's Roseville Farmer's Market
08.2019 - 07.2021
Dental Assisting - Dental Assistant
UEI College
High School Diploma -
Mesa Verde High School