Morgan M. Wilson
Renfrew,ON
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secretary
1st Class Auctions
08.2021 - Current
- Coordinated schedules and managed multiple calendars for executives and auction events.
- Developed and maintained filing systems to ensure easy access to critical documents.
- Assisted in preparing auction materials, including catalogs, brochures, and promotional content.
- Communicated with clients regarding auction details, enhancing customer satisfaction through timely responses.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Merchandiser
Coca Cola Canada
01.2021 - 07.2021
- Worked on a part time basis, until they had no more hours to give to merchandisers during the summer.
- Provided exceptional customer service by identifying the optimal products and services to fit clients’ needs by asking detailed questions and providing prompt and thorough answers.
- Facilitated customer retention by visiting clients stores, setting up displays for optimal sales and consistently following up on a weekly basis with customers satisfaction with the products.
- Identified multiple sales strategies that increase profits by 2.6% quarterly at individual stores and communicated findings to sales agents.
- Coordinated virtual meetings and requested feedback from team members to solve problems for clients stores.
Receptionist
Krown
09.2020 - 12.2020
- Worked on a Temporary full time basis, while attending college.
- Managed all daily customer communications via multi line telephone, fax, email, courier and mail promptly - all communications were responded to within 24 hours.
- Used time management system for both clients and the company, booking 25 appointments and scheduling work to be done by 5 employees.
- Processed 2 shipments and 30+ payments daily, managing the document trail and updating accounts to reflect changes.
- Built 20+ long-term client relationships by providing customer service in person and via telephone while adding value through details like maintaining the showroom and vehicles.
Receptionist
ADR Storage
04.2020 - 08.2020
- Worked on a Temporary full time basis, during the summer while attending college.
- Improved customers’ billing experience by utilizing the available tool of a debit machine to create a new billing system, decreasing billing time by 5 minutes.
- Headed sales on behalf of the business owner, ensured all essential updates on sales forecasts and payment methods were documented, maintaining daily profits of $325 for the business overall.
- Updated the SOP for maintaining paperwork for the business to improve necessary follow up time by 7 minutes.
Cashier
Canadian Tire Gas Bar
08.2018 - 08.2019
- Worked on a full time basis during a gap year and I went back during the pandemic.
- Maintain company standards and procedures, which allowed us to pass quarterly inspections by the head office.
- Utilized a lottery terminal to gain more money for the store by upselling lotto.
- Stocking store, put away weekly orders that were delivered by multiple companies and designating the appropriate spots for items based on planograms.
- POS system updates and maintenance when the computers crashed dealt with an outside team called SOC to get everything running smoothly again.
Cashier
Irving Gas Station
04.2014 - 08.2018
- Gas station attendant. Spent several years working on a part time basis.
- Served fuels to customers while maintaining TSSA guidelines.
- Helped customers with products that were in the store, along with standard vehicle maintenance.
- Inputted data into the computer system so the business owner could see daily/weekly/yearly profits.
- Maintained inventory and completed scheduling for all employees on a regular basis.
Food Service Worker
Backyard Barbecue Company
05.2013 - 11.2013
- Seasonal position while in high school.
- Worked at outdoor venues promoting and accomplished social media networking for the company.
- Prepared various meats, sauces, and sides to be cooked, while making sure meats maintained the constant conditions necessary to be safe for consumption.
- Travelled from location to location with a team to ensure optimal products and services for the consumer.
- Maintained a clean kitchen which always passed health inspections, which were required at each new location.
- Processed cash only payments and dealt with customers needs.
Education
Diploma of Business Administration - Marketing
Zekelman School of Business
Windsor, ON04.2021
Ontario Secondary School Diploma (OSSD) - undefined
Renfrew Collegiate Institute
Renfrew, ON06.2017
Skills
- Skilled use of computer programs including Microsoft Word, Microsoft Excel, AutoCAD, Photoshop and Microsoft Project
- Proficient understanding of enhanced mathematical skills
- Analytical skills
- Work well independently or with a team
- Effectual problem solver
- Excellent written and oral communication skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Payroll administration
- Accounts receivable and payable
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Valid class G Driver’s License and Insured Vehicle
- Food Handlers Certificate
- Propane Handling Certificate
Timeline
Secretary
1st Class Auctions
08.2021 - Current
Merchandiser
Coca Cola Canada
01.2021 - 07.2021
Receptionist
Krown
09.2020 - 12.2020
Receptionist
ADR Storage
04.2020 - 08.2020
Cashier
Canadian Tire Gas Bar
08.2018 - 08.2019
Cashier
Irving Gas Station
04.2014 - 08.2018
Food Service Worker
Backyard Barbecue Company
05.2013 - 11.2013
Ontario Secondary School Diploma (OSSD) - undefined
Renfrew Collegiate Institute
Diploma of Business Administration - Marketing
Zekelman School of Business
WORKSHOPS
- Bystander Initiative
- Human Resources in the workplace
- Sensitivity Training
- Empowering Women in the workplace
- Sociology in current society