Katarina Cehic
Brantford,ON
Summary
Dedicated server with relationship-building and time management skills in fast-paced restaurant environments. Solid foundation in customer service, time management, and conflict resolution skills which contribute to high satisfaction levels. Strengths in communication and teamwork facilitate effective collaboration and adaptability in dynamic environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Kalyana Supports Systems/The Gregory School for Ex
Brantford, ON
07.2024 - Current
- Adapt therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Perform data collection and analysis, contributing to the ongoing evaluation of client progress.
- Assist in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Implement ACT (Acceptance and Commitment Therapy) techniques to help children develop psychological flexibility and improve emotional regulation.
Server
Sunset grill
Mississauga, ON
09.2023 - 08.2024
- Mentored new employees by providing guidance on proper etiquette when interacting with customers, cash-out procedures, POS system, and restaurant upkeep.
- Executed seamless front-of-house tasks, creating memorable dining moments, resulting in customer loyalty.
- Provided guests with exceptional service through knowledge of menu items, promotions, and making suitable recommendations to adhere to customer desires.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Swiss Chalet
Mississauga, ON
11.2023 - 04.2024
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
- Adapted well under pressure in high volume environments while maintaining focus on customer satisfaction
- Exhibited strong communication skills while working collaboratively with other staff members
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders
Custodian
Movati Athletic
Guelph, ON
06.2022 - 09.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs
- Followed safety protocols and safe use of protective gear to prevent injury to self and others
- Kept building spaces premises clean inside and outside
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
Server/Bartender/Supervisor
Fionn MacCool's
Guelph, ON
09.2022 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Proactively communicated with servers and kitchen staff to coordinate workflows and monitor service during busy shifts
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Takeout Team Member/ Server
Swiss Chalet
Guelph, ON
05.2021 - 06.2022
- Prepared, packed and distributed orders in a fast paced environment in an organized and timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Operated POS terminals to input orders, split bills and calculate totals
- Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation
- Trained new team members in POS operation, stock procedures and customer service
Takeout Team Member
Swiss Chalet
Mississauga, ON
04.2019 - 05.2021
- Used cash registers and calculators to prepare bills, accept payments and make change
- Prepared, packed and labeled takeout orders correctly in a fast paced environment
- Trained new employees on restaurant procedures and plating techniques
- Prepared, measured, weighed identical dishes to comply with company standards
- Labeled containers with contents and date before storing food items in freezers or coolers and rotated stock so oldest items were used first
Education
Bachelor's - Psychology
University of Guelph
Guelph, ON09-2026
Skills
- Ability to work independently and collaboratively
- Maintain calm and positive under pressure
- Guest engagement
- Task prioritization
- Cash handling and payment processing
- High energy and stamina
- Data collection and documentation
Certification
- Standard First Aid CPR/AED Level
August 2024-August 2027
- Smart Serve
March 2021-March1026
References
References available upon request.
Timeline
Behavior Technician
Kalyana Supports Systems/The Gregory School for Ex
07.2024 - Current
Server
Swiss Chalet
11.2023 - 04.2024
Server
Sunset grill
09.2023 - 08.2024
Server/Bartender/Supervisor
Fionn MacCool's
09.2022 - 06.2023
Custodian
Movati Athletic
06.2022 - 09.2023
Takeout Team Member/ Server
Swiss Chalet
05.2021 - 06.2022
Takeout Team Member
Swiss Chalet
04.2019 - 05.2021
- Standard First Aid CPR/AED Level
August 2024-August 2027
- Smart Serve
March 2021-March1026
Bachelor's - Psychology
University of Guelph
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