BHAVYA PAREKH
Brantford,ON
Summary
Experienced and detail-oriented professional with a demonstrated track record in Customer Service, operations and logistics management. Currently serving as a Customer service Representative at Culligan Waters, Previous experience as an Assistant Manager at BRL Logistics Company, equipped with strong problem-solving skills and leadership capabilities. Proficient in utilizing various software tools for data analysis, documentation, and customer relationship management. Possesses certifications in Logistics and Supply Chain Management, along with academic qualifications in Supply Chain Management, Project Management, and Financial Markets. Proactive and collaborative team player committed to delivering high-quality results and contributing to operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Culligan Water
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled the highest volume of inbound and outbound calls in the company, consistently exceeding performance benchmarks and demonstrating strong communication and multitasking skills.
Warehouse Associate
Culligan Waters
07.2023 - 07.2024
- Organize and maintain inventory within the warehouse and in store restocking the inventory.
- Perform periodic inventory checks to ensure accuracy and prevent discrepancies. Pick and pack items accurately and efficiently based on customer orders. Prepare orders for shipping and load them onto delivery vehicles.
- Inspect products for damages, defects, or discrepancies and report any issues to supervisors. Maintain high standards of quality to ensure customer satisfaction.
- Adhere to safety procedures and guidelines to maintain a safe work environment. Comply with company policies, regulations, and legal requirements related to warehouse operations.
- Communicate effectively with team members and other departments to coordinate tasks and ensure smooth warehouse operations. Report any issues, discrepancies, or suggestions for process improvements to supervisors.
- Handling the POS and the software related to it.
Assistant Manager
BRL (LOGISTICS COMPANY)
04.2020 - 09.2022
- Proficient in Word, Excel, PowerPoint, and Outlook for effective documentation, data analysis, and presentation creation.
- Proven ability in problem-solving and leadership roles, demonstrating adaptability and strategic thinking.
- Strong verbal and written communication skills for effective interaction with team members, clients, and stakeholders.
- Comfortable working in a fast-paced environment, adept at managing multiple tasks efficiently.
- Collaborative team player with a high level of professionalism in interactions and work approach.
- Experience with CRM tools to manage and enhance customer relationships.
- Familiarity with Salesforce (SAP), a powerful CRM platform, for sales and customer data management.
- Accurate and efficient data entry skills coupled with a keen interest in sales processes.
- Engaged in networking activities to build professional connections and expand opportunities.
- Proactive and innovative thinker, open to exploring creative solutions to challenges.
- Assist in problem resolution relating to Product and Inventory issue.
- Hands-on operational experience in roles such as Customer Service, Logistics Coordinator, Warehouse Management, Supply Chain Management.
- Managed and organized confidential information, ensuring privacy and compliance.
Education
PGDM - Project Management
Conestoga College
Brantford, ON09.2023
PGDM - Supply Chain Management
Conestoga College
Brantford, ON01.2023
Bachelor - Financial Markets
University of Mumbai
Mumbai01.2021
Skills
- Microsoft Excel
- Conflict resolution
- Computer proficiency
- Client relations
- Scheduling
- Product knowledge
- Team development
- Prioritization
- POS systems expert
- Staff training
- Analytical reasoning
- Data entry
Websites
Languages
English
Professional Working
Certification
- Forklift License (Counterbalance, Raymond Reach, Walkie rider, Dock stocker) (1 Year of experience)
- Certification In Logistics and Supply Chain Management Export Trade and training institute (Recognized by Merchants Chamber) (2021)
- Lean Six Sigma (Green Belt) (Present)
- AZ License(Present)
Timeline
Customer Service Representative
Culligan Water
07.2024 - Current
Warehouse Associate
Culligan Waters
07.2023 - 07.2024
Assistant Manager
BRL (LOGISTICS COMPANY)
04.2020 - 09.2022
PGDM - Supply Chain Management
Conestoga College
PGDM - Project Management
Conestoga College
Bachelor - Financial Markets
University of Mumbai
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