Emma Knibbs
Brantford,ON
Summary
Dynamic leader with a proven track record at CSN Brant County, enhancing customer satisfaction and exceeding performance targets through effective operations management and personnel training. Skilled in problem-solving and scheduling, adept at driving team success and optimizing processes. Demonstrates exceptional customer service and strategic implementation for improved efficiency.
Overview
11
11
years of professional experience
Work History
Collision Estimator
Collision Repair Experts
02.2025 - Current
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Mapped vehicle damages according to the estimate for repairs to be easily and accurately completed.
- Added supplements and photos to estimates in a timely manner to keep repairs moving and shop productivity up.
Collision Department Manager
CSN Brant County
05.2017 - 12.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw daily operations both in the shop as well as in the office.
- Led a team of both admin and technicians to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Optimized scheduling practices to ensure adequate work coming into the shop.
Tax Associate
Horseshoe Tax and Bookkeeping
01.2015 - 04.2017
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Enhanced client tax savings by identifying and implementing effective tax strategies.
Education
High School Diploma -
Pauline Johnson CVS
Brantford, ON01-2005
Skills
- Personnel training and development
- Strategies and goals
- Customer service
- Problem-solving
- Time management
- Operations management
Timeline
Collision Estimator
Collision Repair Experts
02.2025 - Current
Collision Department Manager
CSN Brant County
05.2017 - 12.2024
Tax Associate
Horseshoe Tax and Bookkeeping
01.2015 - 04.2017
High School Diploma -
Pauline Johnson CVS
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