Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katarina Cehic

Brantford

Summary

Caring and compassionate Behaviour Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. Five years of experience in the service industry has honed exceptional communication, problem-solving, and customer service skills. Adept at building rapport and trust with clients and their families, ensuring a supportive and understanding environment. Proven ability to manage multiple tasks efficiently and maintain a calm demeanor in high-pressure situations. Committed to delivering personalized care and fostering positive outcomes for all clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavior Technician

Kalyana Supports Systems/The Gregory School for Ex
07.2024 - Current
  • Adapt therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Assist in development of therapeutic activities for clients.
  • Work as part of collaborative team to address changing needs of children and families.
  • Perform data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Assist in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Participated in training opportunities to enhance treatment protocols and methodologies.
  • Implement ACT (Acceptance Commitment Therapy) techniques to help children develop psychological flexibility and improve emotional regulation.

Server

Sunset grill
09.2023 - 08.2024
  • Mentored new employees by providing guidance on proper etiquette when interacting with customers, cash out procedures, POS system, and restaurant upkeep
  • Executed seamless front-of-house tasks, creating memorable dining moments resulting in customer loyalty
  • Provided guests with exceptional service through knowledge of menu items, promotions, and making suitable recommendations to adhere to customer desires

Server

Swiss Chalet
11.2023 - 04.2024
  • Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
  • Adapted well under pressure in high volume environments while maintaining focus on customer satisfaction
  • Exhibited strong communication skills while working collaboratively with other staff members
  • Resolved customer complaints and inquiries in a timely manner
  • Exercised focus and concentration to keep track of tables and remember orders

Custodian

Movati Athletic
06.2022 - 09.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others
  • Kept building spaces premises clean inside and outside
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting

Server/Bartender/Supervisor

Fionn MacCool's
09.2022 - 06.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Proactively communicated with servers and kitchen staff to coordinate workflows and monitor service during busy shifts
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Takeout Team Member/ Server

Swiss Chalet
05.2021 - 06.2022
  • Prepared, packed and distributed orders in a fast paced environment in an organized and timely manner
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Operated POS terminals to input orders, split bills and calculate totals
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation
  • Trained new team members in POS operation, stock procedures and customer service

Takeout Team Member

Swiss Chalet
04.2019 - 05.2021
  • Used cash registers and calculators to prepare bills, accept payments and make change
  • Prepared, packed and labeled takeout orders correctly in a fast paced environment
  • Trained new employees on restaurant procedures and plating techniques
  • Prepared, measured, weighed identical dishes to comply with company standards
  • Labeled containers with contents and date before storing food items in freezers or coolers and rotated stock so oldest items were used first

Education

Bachelor's - Psychology

University of Guelph
Guelph, ON
01.2026

Skills

  • Guest engagement
  • Strong communication
  • Attention to detail
  • High energy and stamina
  • Ability to work independently and collaboratively
  • Maintain calm and positive under pressure
  • Cash handling and payment processing
  • Documentation skills
  • Data Collection
  • Prompting and Fading Strategies

Certification

  • Standard First Aid CPR/AED Level

August 2024-August 2027

  • Smart Serve

March 2021-March1026

Timeline

Behavior Technician

Kalyana Supports Systems/The Gregory School for Ex
07.2024 - Current

Server

Swiss Chalet
11.2023 - 04.2024

Server

Sunset grill
09.2023 - 08.2024

Server/Bartender/Supervisor

Fionn MacCool's
09.2022 - 06.2023

Custodian

Movati Athletic
06.2022 - 09.2023

Takeout Team Member/ Server

Swiss Chalet
05.2021 - 06.2022

Takeout Team Member

Swiss Chalet
04.2019 - 05.2021
  • Standard First Aid CPR/AED Level

August 2024-August 2027

  • Smart Serve

March 2021-March1026

Bachelor's - Psychology

University of Guelph
Katarina Cehic