KASSANDRA CAMERON
Edmundston,NB
Summary
Knowledgeable and dedicated tri-lingual customer service professional with extensive experience in transportation & cosmetics industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization, with proven multitasking abilities. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
Kameron Car & Concierge Services Inc.
Toronto, ON
01.2014 - Current
- Netflix 2019 TIFF films Managing fleet of 17+ chauffeurs for 2016 NBA All Stars hosted in Toronto
- Orchestrated large fleets of vehicles for Netflix for TIFF 2019 and for Paramount Pictures during TIFF 2016 & 2017
- Coordinating on site arrivals and departures, drivers and locations for countless celebrities
- Greeting high profile clients at airport upon arrival
- Providing timely and competitive price quotes
- Filling quarterly taxes and ensuring billing is up to date
- Running reports and projecting future Revenues
Bilingual Market Specialist
Mary Kay Cosmetics Ltd.
Toronto, ON
10.2021 - 06.2022
- Operated as a liaison between Company and French market Directors and facilitated communications on various topics, including business strategies, career path coaching, education, sales promotions, commissions, and Company policy
- Followed up calls to French directors for missed production
- Provided counsel and coaching to Directors, and initiated appropriate correspondence and documentation
- Created and presented a 3 part series of Social Media Workshops on Facebook Live touching on content creation & inspiration, post planning, scheduling, maintaining and maximizing an online presence while adhering to the Company's do's and don'ts.
- Providing virtual and digital support to Sales Force
- Collaborated with Sales Force Support and Sales Development teams to resolve problems, meet needs, and provide appropriate communication
- Ensures all reports and communications are completed in a timely manner
Promotional Brand Ambassador
Influence Marketing
Toronto, ON
07.2021 - 01.2022
- Designed, filled and arranged eye-catching product displays that increased sales by 25%
- Engaged, educated and befriended 100 customers daily to deliver product knowledge and memorable experiences
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Acted as face of brand at retail events and sampling opportunities at multiple locations for IOGO Yogurt, Ontario VQA wines and local breweries
- Contributed to social media content documenting brand's impact in market and increased social media following by 37%
- Managed staff schedules, product inventory and ensured staff knew product knowledge
- Assisted with daily opening and closing tasks to maintain clean, neat and professional environment
Bilingual MK Concierge Agent
Mary Kay Cosmetics Ltd
Mississauga, ON
10.2020 - 10.2021
- Answering and providing correct responses, information, and solutions to over 100 daily incoming calls
- Monitoring and moderating Company private Facebook group with over 1000 active members
- Proofreading quarterly company catalog in French
- Proofreading videos meant for Sales Force, upon request
- Exclusively responsible for conveying product knowledge information to over 15,000 Sales Force members
- Volunteering for Special Events support and any overtime offered
- Earned various WOW Awards for workplace contributions such as: Creating Quick Text resources for all customer service staff & Sales Development Departments
- Testing and providing feedback for new Ring Central and Service Cloud systems, helping company pivot to a new digital way of operating
- Contributing regularly to Social Media content broadcast publicly
- Translating, upon request, English to French Sales Force communications
- Responsible for replying and/or delegating all incoming emails
- Demonstrated respect, friendliness and willingness to help wherever needed.
Leader
Humber College
Vaughan, ON
01.2018 - 04.2019
- Independently preparing practice material, attending sessions, and aiding students in areas that require help
- Coordinating with other leaders to create and present workshops focusing on basic Microsoft Office applications functionalities
- Contributed to over 10 students successful completion of mandatory Computer applications courses
- Facilitated training for students through weekly coaching and regular knowledge testing
Education
Bachelor of Arts - Interior Design
Yorkville University
Toronto, ON2025
Diploma of Business Management -
Humber College
Vaughan, ON04.2019
Bachelor of Arts - Criminology
University of Ottawa
Ottawa, ON10.2015
Skills
- Tri-Lingual (EN, FR, ESP)
- Advanced Knowledge of Microsoft Applications (Word, Excel, Power Point, Access, Teams)
- Working Knowledge of Adobe Photoshop, Lightroom, Illustrator & Premiere Pro/Rush
- Ease of Communication
- Discretion
- Professionalism & Leadership
- Performing Under Pressure
- Creating Interpersonal Relationships with Internal and External Partners
- Customer Experience
- Integrity and Transparency
- Public Speaking
- Leadership and People Development
Certification
- Food Handlers Certificate, Influence Marketing - Fall 2021
- Smart Serve Certified, Influence Marketing - Summer 2021
Hobbies
Dance, travel, volunteering, swimming, photography, videography and interior design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Bilingual Market Specialist
Mary Kay Cosmetics Ltd.
10.2021 - 06.2022
Promotional Brand Ambassador
Influence Marketing
07.2021 - 01.2022
Bilingual MK Concierge Agent
Mary Kay Cosmetics Ltd
10.2020 - 10.2021
Leader
Humber College
01.2018 - 04.2019
Business Owner
Kameron Car & Concierge Services Inc.
01.2014 - Current
Bachelor of Arts - Interior Design
Yorkville University
Diploma of Business Management -
Humber College
Bachelor of Arts - Criminology
University of Ottawa
- Food Handlers Certificate, Influence Marketing - Fall 2021
- Smart Serve Certified, Influence Marketing - Summer 2021
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