VICTORINE CHRISTELLE NJOH
Edmundston,NB
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
Responsable Du Service À La Clientèle
IO Solutions Call Center
08.2024 - 05.2025
- repondre to customer questions via telephone and written.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptionnel customer service.
Responsable Du Service À La Clientèle
Groupe Média Contact
05.2016 - 06.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Education
Bachelor of Science - Economie
Université De Douala
Douala-Cameroun06-2016
High School Diploma -
Collège Des Lauréats
Douala-Cameroun06-2008
Skills
- Decision-making
- Time management
- sens de l'écoute
- discipliné
- sens de la responsabité
- Customer service
Languages
English
Limited Working
French
Native or Bilingual
Timeline
Responsable Du Service À La Clientèle
IO Solutions Call Center
08.2024 - 05.2025
Responsable Du Service À La Clientèle
Groupe Média Contact
05.2016 - 06.2023
Bachelor of Science - Economie
Université De Douala
High School Diploma -
Collège Des Lauréats
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