Marie-Anne Gallant

• Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, through preparation and delivery of the company's Service Department billing/invoicing.
• Ensure accurate record-keeping with diligent data entry and database management for vital company information, such as Health and Safety records, test results, apprentice records.
• Support executive staff through, preparing crucial documents, redacting meeting notes, preparing Service Contracts
• Assist in preparation of financial reports, gathering data that contribute to budgeting accuracy.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Complete forms, reports, logs, and records to quickly handle all documentation for billing of Service Department.
• Regularly identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
• Transcribe and organize information to assist in preparing presentations for meetings.

• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience, addressing concerns promptly and professionally to ensure satisfaction.
• Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
• Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
• Maintained and updated patient records for accurate, current medical histories.
• Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.

During my 13 years working for Primus Canada, I Held various positions, below are but a few:

-System Matter Expert (support to teams, offering leadership, training on the job)

System Matter Expert (support to teams, offering leadership, training on the job)

-Sales Manager

-Sales Trainerupport Representative (to customers) for Internet, mobile telephone, pagers, home telephone, VOIP and long distance services.

Sales Trainer