Karen molony
Gatineau,QC
Summary
Dynamic professional with a strong background in customer service and administrative support. Proficient in data analysis and client management. Streamlines office operations and delivers outstanding service in high-pressure environments. Recognized for attention to detail, effective communication skills, and fostering inclusive team dynamics.
Overview
8
8
years of professional experience
Work History
Payment Service Officer
Employment and Social Development Canada
Gatineau, Quebec
02.2022 - 06.2024
- Utilized relevant laws and regulations to make determinations regarding benefit eligibility and entitlement.
- Collected and utilized client and employer information to efficiently process applications following established procedures and guidelines.
- Provided comprehensive information on the EI program, including laws, decisions, procedures, and processes.
- Engaged in collaborative discussions during team meetings focused on enhancing processes.
- Attended regular training sessions on updates and changes within the organization.
Administrative Agent
Centre intégré de santé et de services sociaux de l'Outaouais
Gatineau, Quebec
02.2021 - 02.2022
- Welcomed and coordinated patients upon arrival to the screening center.
- Collected personal and medical data, ensuring completion of all necessary forms and documents.
- Provide patients with clear and detailed information about procedures, timelines, test results, and necessary precautions.
- Applied health protocols, including wearing personal protective equipment (PPE) and regular disinfection, to ensure a safe environment.
Administrative Assistant
L’envol srt, Community Organization
Gatineau, Quebec
11.2020 - 12.2020
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Administrative Support
Montfort Hospital
Ottawa, Ontario
05.2018 - 06.2018
- Provided support to management staff in regards to data entry processes.
- Inputted data into spreadsheets according to established protocols.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained data confidentiality and security by strictly following hospital's information protection policies.
Cashier
Mcdonald Canada
Gatineau, Quebec
04.2016 - 02.2017
- Delivered exceptional customer service by promptly resolving queries and concerns in a friendly manner.
- Collaborated with team members to deliver prompt and high-quality customer service.
- Communicated with team regarding updates on menu changes, procedure modifications, and safety protocols.
- Enhanced work environment by cultivating respect and inclusivity among team members
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
College Advanced Diploma - Business Administration
La Cité Collégiale
Ottawa, ON04-2018
Skills
- Customer service and assistance
- Technical Support
- Call Control
- Software applications
- Data Acquisition
- Problem solving
- Effective Oral Communication
- Professional Writing
- Data entry
- Spreadsheet Management
- Complaint Resolution
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payment Service Officer
Employment and Social Development Canada
02.2022 - 06.2024
Administrative Agent
Centre intégré de santé et de services sociaux de l'Outaouais
02.2021 - 02.2022
Administrative Assistant
L’envol srt, Community Organization
11.2020 - 12.2020
Administrative Support
Montfort Hospital
05.2018 - 06.2018
Cashier
Mcdonald Canada
04.2016 - 02.2017
College Advanced Diploma - Business Administration
La Cité Collégiale
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