Program Officer, with extensive experience in dealing with a variety of Service Canada programs.
Planning, developing, analyzing, and implementing policies, programs and services.
Providing strategic advice and recommendations to senior management on program improvements and planning activities.
Action Management and Negotiation Skills on Skills Link Program.
Implementation on innovative ideas on improving service on the New Horizons For Senior’s Program.
Overview
25
25
years of professional experience
Work History
Programs Officer
SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
01.2004 - Current
Consult and advise on the New Horizons Seniors Program, Youth Employment Strategic Services on application, proposal and action plan development
Assess applications and recommend funding and approve program financial support
Negotiate agreements and monitor, analyze and evaluate the effectiveness of agreement activities and ensure employer understanding of financial support, and record project and participant outcomes
A/Business Expertise Consultant on Skills Link, Career Focus and Opportunities Fund Programs
A/Business Expertise Advisor on Skills Link, Career Focus and Opportunities Fund Programs
Presented training regionally on opportunities fund program and recommendation report for skills link program
Assess, consult, negotiate, and recommend contract agreements on Skills Link
Conduct financial monitoring and perform closeout activities
Explain program legislation, and policies to sponsors, clients and organizations
Assess project and client outcomes
Explain the accountabilities and reporting requirements requirement for Service Canada to ensure that funds spent within project parameters
Analyze financial information and document the circumstances giving rise to overpayments or underpayments
Data Collection Supervisor
STATISTICS CANADA
01.2000 - 01.2005
Managed5 regional areas, and65 employees in the Statistics Survey Section, for Computer Assistant Personal Interviewing (CAPI), and managed80 employees in the Computer Assistant Telephone Interviewing, (CATI) of the Toronto office
Managed and coordinated of ongoing recruiting and hiring requirements of field Senior Interviewer and Interviewer staff for special projects of the Ontario Region
Achieved the required response rates and data quality targets for all project assignments
Provided updates and summaries on survey progress to all levels of staff and Head Office
Provided detailed cost estimates on special field projects
Monitored cost and progress to achieve the benchmarks and completed surveys within budget
Analyzed cost per unit, to identify issues and provide corrective action
Determined staffing requirements for upcoming surveys
Scheduled regular conference calls and meetings with Senior Interviewers and support staff
Provided functional guidance to the clerical, technical, pay and benefit staff
Respond to promote respondent participation in surveys
Organized and trained staff and management on a variety of Statistical Survey’s
Contributed and implemented the re-organization of Senior Interviewer and Project Supervisor geographical assignment areas for statistical surveys
Co-chaired the competition supervisor process
Developed and implemented training for new employees
Monitored and evaluated employee’s performance on an ongoing basis
Advised the Regional Manager on staff relations issues and staffing
Applied corrective action on staff relation issues, and recommended training and development of staff
Monitored assigned work of all staff and made changes based on upcoming workloads as required
Education
Human Resources Management Post-Diploma Certificate -
Seneca College
01.1998
Bachelor of Arts - Psychology
York University
North York, Ontario
01.1996
Skills
Budgeting and financial management
Analytical thinking & Innovation
Research and analysis
Monitoring and evaluation
Training and facilitation
Documentation skills
Strategic planning
Awards
Service Excellence Director’s Award – May16,2023, Deputy Minister’s Award – December24,2020
Training
Presentation Skills Certificate
Briefing Notes Certificate
Occupational Health and Safety Training Certificate. Building Inspection Training.
Timeline
Programs Officer
SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
01.2004 - Current
Data Collection Supervisor
STATISTICS CANADA
01.2000 - 01.2005
Bachelor of Arts - Psychology
York University
Human Resources Management Post-Diploma Certificate -
Administrative Assistant, Human Resource at Government of Canada - Employment and Social Development CanadaAdministrative Assistant, Human Resource at Government of Canada - Employment and Social Development Canada