KARAN KAPOOR
Nanaimo,BC
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Parkland Fuel. Skilled in multitasking, team collaboration, and leveraging technology for streamlined processes. Demonstrated expertise in sales management and financial analysis, achieving significant sales targets. Proficient in softwares learnt and adept at people management, embodying active listening and quick learning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Parkland Fuel
08.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
Assistant Store Manager
West Liquor ( Portage Licensing )
11.2021 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Manager
Countdown
02.2020 - 07.2022
- Stock Management for the store and warehouse
- Store Keeping and management of stock records and sales
- Sales Management with achieving and managing sales records
- Communicating with clients and customers about their experiences with a product or service
- Providing advice on purchasing products or service.
Duty manager
West Liquor ( Portage Licensing)
12.2019 - 11.2021
- Stock management, stock handling
- Keeping the store achieve its weekly budget which is on an average $1,70,000
- Introducing new products and making new displays for upselling
- Have completed beer, training, wine training, cocktails mixers and spirits training.
Senior Manager
Kapson Sales Corporation
01.2014 - 11.2019
- Export of goods
- Marketing and Product Development
- Sales and Production Work
- Product Handling
- Sampling and Quality Control
- Labour Management and achieving sales target.
Manager
Angel Enterprises
01.2012 - 01.2014
- Oversees all production work
- Plan and conduct Production activities
- Sampling and Quality Control
- Raw material and Garment Merchandising
- Product Planning and development
- Handling a wide range of internal customer queries and ensuring timely action wherever required.
Education
Bachelor’s in Science - IT -
INDIA
01.2012
SENIOR SECONDARY - Computers And Maths
Alpine International Scholl
Ludhiana01.2011
Secondary - Maths
St Thomas
Ludhiana01.2007
Skills
- Active listener, very quick with learning new processes and graping new information
- I can multitask to meet deadlines and work patiently under pressure situations
- Previous experience and people management skills
- Enjoys working in a team and does not hesitate in taking responsibility of my actions
- Proficient and good working knowledge of computers
- I have done accounts including debit, credit limits
- GST refunds and Return analysis
- Annual returns with the financial statements
- Tax filing direct and indirect
- Software used are GOLDSHINE, EVERSHINE, RPM, INFINITY, BULLOCK
References Available
- On Request
Languages
English
Full Professional
Certification
Safe sale Liquor licence
Duty manager licence
Timeline
Retail Sales Supervisor
Parkland Fuel
08.2022 - Current
Assistant Store Manager
West Liquor ( Portage Licensing )
11.2021 - 07.2022
Shift Manager
Countdown
02.2020 - 07.2022
Duty manager
West Liquor ( Portage Licensing)
12.2019 - 11.2021
Senior Manager
Kapson Sales Corporation
01.2014 - 11.2019
Manager
Angel Enterprises
01.2012 - 01.2014
Bachelor’s in Science - IT -
INDIA
SENIOR SECONDARY - Computers And Maths
Alpine International Scholl
Secondary - Maths
St Thomas