Janet Manalo
Fort McMurray
Summary
Compassionate and dedicated individual seeking a Health Care Aide position. Passionate about providing high-quality care and support to individuals in need. Eager to apply strong interpersonal skills, empathy, and a willingness to learn in a healthcare setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RETAIL SALES SUPERVISOR
Lusso Clothing
08.2023 - Current
- Used Point of Sale register system to complete transactions
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Managed daily operations such as opening and closing the store, balancing registers at end of day
ACCOUNT SPECIALIST
TDCX
04.2022 - 07.2023
- Provision of an excellent support experience to E-payment users and identifying sales opportunities and providing these businesses with the best solution for their business goal
- Improve client experience by driving optimal and appropriate product adoption
- Manage a portfolio of SMB clients with responsibility for growing revenue for E-payment users and provide pre-and post-sales assistance for all applicable products
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX
- Establish effective working relationships with team members and E-payment users
SOCIAL MEDIA TEAM MANAGER
KMC
09.2021 - 02.2022
- Lead, plan and manage a team to handle all social media interactions
- Provide full support and take responsibility for the day-to-day Community Management (CM) across all StarHub social media channels i.e., Facebook, Twitter, YouTube, LinkedIn, Instagram, etc., including the StarHub Community platform, with the aim of providing best-in-class customer experience / engagement on social media
- Develop overall channel strategy, execute programs to delivery of CXP objectives and build and maintain a relationship with online personalities and influencers
- Manage the reports necessary to show growth and performance of the team
- Roll-out trainings as necessary
- Pick up trending issues and provide reports to respective teams for analysis
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment
SOCIAL MEDIA SPECIALIST
KMC
12.2020 - 08.2021
- Maintain client relationships through product support and respond to incoming requests for assistance via Social Media platform (Facebook, Twitter and WhatsApp)
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions to support customers when it comes to troubleshooting Mobile network issue, TV and Broadband (StarHub)
CUSTOMER CARE CONSULTANT
Starhub
12.2012 - 10.2020
- Provide excellent one-stop customer support via the telephone and email, and address our customers' needs and requests promptly in the areas of product information and problem solving, or account servicing, general, billing and technical enquiries
- Explain promotions and service packages of mobile and broadband to current and potential customers
- Provide professional consultation and excellent customer service through the phone
- Assist customer inquiries often involve some form of complaint
- Handles calling accordance with the company's guidelines and policies
- Process refunds, payments and invoices, duties include Order fulfillment and management
RETAIL BRAND EXECUTIVE/ BRAND SPECIALIST
Jay Gee Enterprises Pte. Ltd.
07.2010 - 07.2012
- Engage with customers in stores, from assessing the customers' needs and offering assistance whenever needed, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Setting and attaining Sales goals by recommending the best product to customers and using upselling techniques to increase Store Sales
- Participate in stock management, inventory and control
- Perform cash processing and card payments on Point-of-Sale System, operating cash registers, managing financial transactions, balancing drawers, and process Refunds
- Responsible for daily sales documentation and visual merchandising
- Maintain brand and operational standards (visual, cleanliness and restocking throughout the day) before opening and after closing
Education
BACHELOR OF SCIENCE - ENTREPRENEURIAL MANAGEMENT
Polytechnic University of The Philippines
01.2004
Skills
- Patient Care: Understand basic needs of patients; trained in personal hygiene assistance, mobility support, and daily living activities
- Communication: Excellent verbal and written communication skills; able to clearly convey information to patients and families
- Empathy and Compassion: Ability to connect with patients emotionally, fostering a supportive and caring environment
- Time Management: Capable of managing multiple tasks efficiently and prioritizing patient needs
- Team Collaboration: Experience working in team settings; able to work well with healthcare professionals to ensure comprehensive patient care
- Adaptability: Quick learner with the ability to adjust to new environments and situations in a healthcare setting
Certification
- Customer Centric Initiative (CCI), Singapore, 11/01/10, 03/31/11
- Changi Airport GEMS Course, Singapore, 02/01/11
Accomplishments
- 1992-1993, 2nd Honor
- 1993-1994, 2nd Honor / Best in Leadership
- 1994-1995, 2nd Honor
- 1995-1996, 3rd Honor
- 1996-1997, 4th Honor
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
RETAIL SALES SUPERVISOR
Lusso Clothing
08.2023 - Current
ACCOUNT SPECIALIST
TDCX
04.2022 - 07.2023
SOCIAL MEDIA TEAM MANAGER
KMC
09.2021 - 02.2022
SOCIAL MEDIA SPECIALIST
KMC
12.2020 - 08.2021
CUSTOMER CARE CONSULTANT
Starhub
12.2012 - 10.2020
RETAIL BRAND EXECUTIVE/ BRAND SPECIALIST
Jay Gee Enterprises Pte. Ltd.
07.2010 - 07.2012
BACHELOR OF SCIENCE - ENTREPRENEURIAL MANAGEMENT
Polytechnic University of The Philippines
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