Gazal Deora
Brampton,ON
Summary
Dynamic professional with a proven track record in sales supervision, customer relationship management, and strategic planning. Seeking to leverage strong leadership skills and diverse experience to contribute effectively to a dynamic work environment, driving business growth and delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Retail Sales Supervisor
Wave Mobile Inc. O/A Freedom Mobile
05.2022 - Current
- Leadership and Team Management: Successfully led a team of 5 sales specialists, surpassing monthly sales targets by 10% through effective coaching and motivation
- Customer Relationship Management: Achieved a customer satisfaction rating of 95% by resolving inquiries promptly and ensuring personalized service
- Sales Strategy Implementation: Developed and implemented sales strategies to drive revenue growth, including promotions, upselling techniques, and customer retention initiatives
- Operational Oversight: Oversaw daily store operations, including opening and closing procedures, inventory management, and ensuring compliance with company policies and procedures
- Performance Tracking: Monitored and analyzed sales performance metrics, implementing improvements that enhanced team productivity by 30% within the first quarter
- Team Development: Conducted regular performance evaluations, provide constructive feedback, and facilitate ongoing training to enhance team productivity and proficiency.
Sales Specialist
Wave Mobile Inc. O/A Freedom Mobile
12.2021 - 04.2022
- Operational Support: Contributed to store operations by opening and closing procedures, ensuring cleanliness, and maintaining a welcoming environment for customers
- Customer Service Excellence: Maintained a customer satisfaction rating of 95% through prompt resolution of inquiries and complaints
- Product Expertise: Mastered technical details and features of mobile products and services, effectively communicating benefits to customers
- Inventory and Cash Management: Implemented inventory management strategies that reduced stock discrepancies by 20% and managed cash transactions with precision, ensuring compliance with company procedures.
Co-Founder & Director
Staycation Harbor Inc.
05.2024 - Current
- Business Establishment and Leadership: Co-founded and established a successful Airbnb property management company focused on delivering exceptional guest experiences
- Operational Management: Led all aspects of business operations including property acquisition, leasing, setup, and management, implementing pricing strategies resulting in a 25% increase in average nightly rates
- Strategic Development: Developed and implemented business strategies resulting in consistent revenue growth and positive guest reviews
- Financial Oversight: Managed financial aspects, including budgeting, pricing strategy, and overseeing Airbnb payouts
- Partnership and Vendor Relations: Built partnerships with local vendors and service providers to enhance guest satisfaction and operational efficiency.
Education
Bachelor"s Degree - Computer Applications
Amity University Online
true07.2025
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04-2022
High School -
St. Joseph's Sr. Sec. School
Chandigarh, India03-2019
Skills
- Customer service excellence
- Customer relationship management
- Cross-selling expertise
- Excellent communication skills
- Leadership and team building
- Problem solving and decision making
- Financial management
- Inventory management
- Cash handling and reconciliation
- Strategic planning
- Negotiation skills
- Visual merchandising
- Expertise in MS Office Suite- Word, Excel and Power Point
- Active listener
- Quick learner
- Adaptive to different work situations
- Attention to detail and accuracy
- Ability to work under pressure
- Exceptionally organized
Languages
- English: Fluent
- French: Conversational (Currently learning, proficiency by the end of 2024)
References
Available upon request.
Timeline
Co-Founder & Director
Staycation Harbor Inc.
05.2024 - Current
Retail Sales Supervisor
Wave Mobile Inc. O/A Freedom Mobile
05.2022 - Current
Sales Specialist
Wave Mobile Inc. O/A Freedom Mobile
12.2021 - 04.2022
Bachelor"s Degree - Computer Applications
Amity University Online
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
High School -
St. Joseph's Sr. Sec. School
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