Kamaljeet Shergill
Edmonton,AB
Summary
Dynamic professional with extensive experience in customer service and staff supervision at Shell Gas Station. Proven ability in inventory management and problem-solving, enhancing operational efficiency and team performance. Recognized for building strong customer relationships and fostering a collaborative work environment, leading to improved service delivery and customer satisfaction.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Taxpayer Agent
Canada Revnue Agency
Edmonton
09.2022 - 05.2025
- Resolved complex tax issues for clients, utilizing extensive knowledge of tax codes and regulations.
- Assisted taxpayers in filing their returns, ensuring compliance with federal and state tax laws.
- Developed strong relationships with local businesses, offering tailored solutions to meet their unique tax needs.
- Contributed to positive team dynamics by actively participating in staff meetings and sharing insights from client interactions.
- Enhanced taxpayer satisfaction by providing accurate and timely information on tax procedures and regulations.
- Managed high volumes of inbound calls during peak tax season, maintaining a high level of professionalism under pressure.
- Collaborated with colleagues to develop strategies for improving taxpayer services and support.
- Collaborated with clients to answer questions and provide advice on tax matters.
Eearly Childhood Educator
Kids Juction Day Care
Edmonton, AB
11.2020 - 08.2022
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Store Supervisor
Shell Gas Station
11.2018 - 10.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Sales Associate
Shell Gas Station
Edmoton
03.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Palliative Care And Geristric Nursing
Macewan University
Edmotnon09.2018
Bachelor of Science - Nursing
Mohan Dai Cancer Hospital Hospital
India09.2014
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Problem-solving
- Team building and leadership
- Team development
Languages
English
Full Professional
Certification
Early childhood worker level 2
First aid nad CPR
Effective child guidance strategies for positive behaviour
Timeline
Taxpayer Agent
Canada Revnue Agency
09.2022 - 05.2025
Eearly Childhood Educator
Kids Juction Day Care
11.2020 - 08.2022
Store Supervisor
Shell Gas Station
11.2018 - 10.2020
Sales Associate
Shell Gas Station
03.2016 - 10.2018
Palliative Care And Geristric Nursing
Macewan University
Bachelor of Science - Nursing
Mohan Dai Cancer Hospital Hospital