Jyoti Jyoti
Victoria
Summary
Highly motivated graduate with Human Resources Management Post Degree Diploma and good experience in managing detailed accuracy for data handling and customer service. Also, have excellent communication and presentation skills. Canadian Permanent Resident looking for job opportunities, specifically in British Columbia Victoria but willing to relocate anywhere within the BC, Experienced in diverse team handling and individual contributor role as well. Organized and reliable Customer Service Professional with 6 years of experience in Canada.
Overview
6
6
years of professional experience
Work History
Wireless Sales Representative
OSL Retail Services Inc.
07.2022 - Current
- working in the fast-paced wireless centre, to drive sales and assist customers in multiple queries such as estimated billing, general questions for other charges on their invoices and finance devices according to the company policies and procedures.
- verifying BC services cards and other provincial IDs such as driving license for the all the customers.
- Take payments from the customers and performs daily banking functions like online transactions and cash mode payments and making computerized invoices.
- keeping all data in the companies system safe and secure, because we have to deal with sensitive information's of our clients such as Social Insurance Number, Passport, and credit cards to run a credit check on clients profile before making a contract.
- Performs duties related to returns and refunds for the companies product and get credit from the third party sellers.
- manage customer log book and provide them recommendation sheets as according to their needs.
- Manage interactions with clients and with co workers respectfully, collaboratively and professionally in person as well as on calls.
Store Manager
SAHEZ & SAHAS ENTERPRISES LTD
07.2019 - 07.2022
- Efficient administrator with two-plus years of experience in managing teams and supporting the team leaders to timely meet their internal operations.
- Receive and plan inventory on the basis of monthly sales and inventory reports
- Operating cash registers, managing financial transactions, and balancing drawers
- Undertake store administration duties such as scheduling, payrolls, managing store budget and updating financial records.
Customer Service Desk Representative
Walmart Ltd. Corporations
05.2018 - 07.2020
- Answered constant flow of customer calls with minimal wait times
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and provided back up for customer service managers
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Managed all the returned receipts accurately and drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
Education
Master’s - Human Resources Management ( Business
Camosun College
04.2020
Bachelor’s -
Motilal Nehru College (DU)
06.2015
Skills
- Microsoft Office - 9 years
- ability to keyboard at 65 wpm
- Computer Proficiency to use office applications
- Excellent Verbal & writing skills
- Ability to work in team effectively
- ability to train people and explain them work duties
- ability to make presentation for my seniors
- organized and focused to my workplace
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Wireless Sales Representative
OSL Retail Services Inc.
07.2022 - Current
Store Manager
SAHEZ & SAHAS ENTERPRISES LTD
07.2019 - 07.2022
Customer Service Desk Representative
Walmart Ltd. Corporations
05.2018 - 07.2020
Master’s - Human Resources Management ( Business
Camosun College
Bachelor’s -
Motilal Nehru College (DU)
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