Mubeen Chaudry
Milton,ON
Summary
Experienced Business Analyst and Affiliate Specialist with a demonstrated history of working in the marketing and advertising industry. Skilled in Customer Relationship Management (CRM), Quality Assurance, Contact Centers, Business Process Outsourcing (BPO), and Customer Service. Strong professional with a Bachelors of Business Administration (B.B.A.) focused in Marketing and Management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Neighborhood Marketing Representative
OSL Retail Services Inc.
Mississauga, ON
10.2021 - 05.2023
- Promote and sell Bell products to existing and new clients.
- Identify and solicit prospective clients, working on lead list provided by the employer.
- Promote sales to existing clients by suggesting add-ons or upgrades to their existing services.
- To assess clients needs and recommend Bel services to them.
- To provide estimated cost of installing new Product or service based on clients need.
- Write and submit accurate orders for new and existing clients.
- Persistently stay in contact with the existing clients as part of after sales service to provide ongoing support and resolve any product or service related issues.
- Design customized, cost effective solutions for the client.
- To assist the clients for troubleshooting in technical problems in Belt's equipment and products.
- Develop reports and visuals as part of sales presentation to illustrate benefits from use of service such as
Know and Go database provided by Bell - Supervise and train the newly hired Telecommunications sales representatives and sharing best practices with them.
- Performed research to analyze customer behavior, purchasing habits, trends and preferences.
Assistant Manager - Affiliate Specialist
The Resource Group, Digital Globe Services, DGS
Lahore, Pakistan
11.2015 - 01.2019
- Negotiate delivery terms with national and international clients
- Determine project goals and prepared project completion schedules
- Establish quality standards for each assigned project
- Review brand schedule for all affiliate web properties in market
- Conduct assessments to ensure compliance with all brands and offer placement
- Conduct checks on all sales flows to ensure accuracy with toll free routing
- Review all affiliate campaign to confirm affiliate tactics in market
- Maintains client offer matrix for all current promos, package details and pricing strategies
- Review and distributes all client offer and promo updates to affiliate channel
- Uphold all current client serviceability zip files
- Check Affiliate websites Validate Branding Conduct Inspections to make sure that we have a proper IVR/s are in place as per Affiliate requirement/s and within the given duration
- Validate any relevant reporting Keep a keen eye on verbiage of information on these websites forecasting
- Observing Profitability of Affiliate and provide suggestions to increase company profit
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
Quality Assurance Executive
The Resource Group, Digital Globe, Services, DGS
Lahore, Pakistan
09.2014 - 11.2015
- Participates in design of call monitoring formats and quality standards
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Monitors email customer contacts
- Participates in customer and client listening programs to identify customer needs and expectations
- Provides actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external quality reports for management staff review
- Implemented new team on-boarding program for reducing training time .
Customer Services/Sales Executive
The Resource Group - Digital, Globe Services, DGS
Lahore, Pakistan
01.2013 - 09.2014
- Prime responsibility was to sell Cable, Phone & Internet directly to people living in USA
- Had extensive knowledge on the products offered by various partners of DGS that included Charter Communications, Comcast,
- Time Warner Cable etc
- Achieving targets assigned by the management
- Continuous research on technology changes in the industry
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Approval Specialist
Ovex Technology
Lahore, Pakistan
03.2011 - 12.2013
- My major duties included customer services management (internal & external), smooth delivery of information, to have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction, having extensive exposure and knowledge of the American culture and Maintenance of the customer data base system
- Handling of application to record the calling data of the customer and creating a report of that data to improve the business and marketing Strategies.
Education
Bachelor of Business Administration - Marketing and Management
University of Central Punjab
Lahore Pakistan12.2018
Intermediate Certificate - Pre Engineering
Punjab Group of College
Lahore Pakistan12.2012
Skills
- Critical Thinking
- Project Management
- Business Process improvement
- Business Requirement Matrices
- Research and Trend Analysis
- Marketing Strategies
- Problem-Solving
- Consumer Buying Habits
- Data Collection and Analysis
- Analytical Thinking
- Data and Trend Forecasting
- Evaluation of Marketing Campaigns
- Business Development
- Team Leadership
- Client Relations
- Customer Satisfaction
Affiliations
Inclusive Student Society Award (University of Central Punjab) - 2014
Best Performance Award (Digital Globe Services) - 2016
Volunteer in Service Department - 2017
Sales and Services Legend (Digital Globe Services) - 2018
Certification
- Licensed DZ - 2020
- Certified SAP, University of Central Punjab - 2017
- Certified JIRA/CRM, The Resource Group - 2015
Timeline
Neighborhood Marketing Representative
OSL Retail Services Inc.
10.2021 - 05.2023
Assistant Manager - Affiliate Specialist
The Resource Group, Digital Globe Services, DGS
11.2015 - 01.2019
Quality Assurance Executive
The Resource Group, Digital Globe, Services, DGS
09.2014 - 11.2015
Customer Services/Sales Executive
The Resource Group - Digital, Globe Services, DGS
01.2013 - 09.2014
Approval Specialist
Ovex Technology
03.2011 - 12.2013
Bachelor of Business Administration - Marketing and Management
University of Central Punjab
Intermediate Certificate - Pre Engineering
Punjab Group of College
- Licensed DZ - 2020
- Certified SAP, University of Central Punjab - 2017
- Certified JIRA/CRM, The Resource Group - 2015
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