Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SANDEEP KAUR

Brampton,ON

Summary

Results-oriented manager with a flexible approach, leveraging extensive knowledge of restaurant operations to drive profitability. Adept at providing focused leadership and effectively overseeing staff. Demonstrated track record of consistently improving operations, building strong teams, and increasing revenue. Dependable market representative skilled in developing and executing marketing plans that prioritize sustainable growth. Proactively contributes to organizational promotion by emphasizing brand awareness and fostering customer loyalty. Known for innovative thinking and consistently formulating practical promotion concepts.

Overview

7
7
years of professional experience

Work History

Neighborhood Marketing Representative

OSL Direct Services
09.2024 - Current
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Conducted market research and analysis to identify consumer trends and preferences.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Implemented customer feedback mechanisms to guide future marketing efforts and product enhancements.
  • Developed questionnaires and facilitated focus group discussions.

Restaurant General Manager

Soul Foods Group
06.2022 - 10.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Establish methods and procedures to meet work schedules.
  • Handle and address customer's complaints and concerns
  • Prepare, maintain, and submit reports of stock, repairs, sales, and wastage.
  • Establishes effective and positive communication amongst all team members
  • Train staff in job duties and to follow sanitation & safety procedures.
  • Ensure that food service meets standards of quality control.
  • Plan menus and determine related food and costs.
  • Ensures all cash handling procedures are upheld.
  • Establishing business incentives and the roll out of new products and promotions
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Carefully interviewed, selected, trained, and supervised staff.

Shift Supervisor

Soul Foods Group
10.2020 - 06.2022

• Establish methods and procedures to meet work schedules.

• Handle and address customer's complaints and concerns

• Prepare, maintain, and submit reports of stock, repairs, sales, and wastage.

• Establishes effective and positive communication amongst all team members.

• Supervise and co-ordinate activities of staff who prepare and portion food.

• Train staff in job duties and to follow sanitation & safety procedures.

• Estimate and order supplies and ingredients which are required.

• Ensure that food service meets standards of quality control.

• Plan menus and determine related food and costs.

• Ensures all cash handling procedures are upheld

Customer Service team Member

Soul Foods Group
12.2018 - 10.2020
  • Demonstrated strong knowledge of store services, products, and policies
  • Informed customers of sales and promotions
  • Resolved customer complaints via phone, email, or social media
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
  • Responded to customer questions about products and services
  • Greeted customers upon entrance and handled cash and credit transactions
  • Educated customers on special pricing opportunities and company offerings.

Production Worker

Good rich labor Ltd.
05.2018 - 12.2018
  • Packaging of food products on-time and in accordance with quality standards
  • Conducting quality checks for food products and packaging before shipping
  • Following health and safety standards
  • Maintaining a clean work station and production floor
  • Operating and maintaining machinery and production line equipments.

Education

Diploma - Biology

Langara College
05.2020

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • POS system knowledge
  • Hiring Decisions
  • Labor Management
  • Customer Engagement
  • Scheduling Coordination
  • Business Management
  • Staff Management
  • Supervisory skills
  • Conflict resolution techniques
  • Coaching and Mentoring
  • Delegating Assignments and Tasks
  • Reliable and Responsible
  • Data-driven decision making
  • Audience engagement
  • Sales presentations
  • Research and trend analysis
  • Profit/loss reports analysis

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Neighborhood Marketing Representative

OSL Direct Services
09.2024 - Current

Restaurant General Manager

Soul Foods Group
06.2022 - 10.2024

Shift Supervisor

Soul Foods Group
10.2020 - 06.2022

Customer Service team Member

Soul Foods Group
12.2018 - 10.2020

Production Worker

Good rich labor Ltd.
05.2018 - 12.2018

Diploma - Biology

Langara College
SANDEEP KAUR