Rachel Rosse
Victoria
Summary
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Ecoasis Resort & Golf LLP
04.2023 - Current
- Operated beverage cart, prepared and served food and drinks while adhering to health and safety standards
- Maintained cleanliness and organization of service areas; restocked inventory as needed
- Ensured compliance with alcohol service laws and golf course etiquette
- Provided courteous, friendly service while multitasking in fast-paced environment.
Server
10 Acres Commons
04.2022 - 05.2023
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Regularly managed large sections and served multiple large groups simultaneously
Server
The Colander Restaurant
02.2019 - 01.2022
- Provided attentive, high-quality service in fast-paced dining environments
- Served drinks in compliance with safety and alcohol regulations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of workstations and dining areas
- Assisted in setup, service, and breakdown of special events, banquets, and large parties
Hostess/Server Assistant
The Velvet Restaurant
12.2020 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in setup, service, and breakdown of special events, banquets, and large parties
Cashier
Liberty Foods
09.2018 - 02.2019
- Helped customers find specific products, answered questions and offered product advice.
- Received payments and issued receipts.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Cashier and Trainer
A&W
06.2017 - 09.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Balanced multiple tasks in an efficient manner.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
JL Crowe Secondary School
Trail, BC06.2021
Skills
- Friendly and professional demeanor
- Excellent communication
- Time management
- Conflict resolution
Languages
English
Native or Bilingual
Certification
Serving It Right
Food Safety
Timeline
Food and Beverage Server
Ecoasis Resort & Golf LLP
04.2023 - Current
Server
10 Acres Commons
04.2022 - 05.2023
Hostess/Server Assistant
The Velvet Restaurant
12.2020 - 07.2021
Server
The Colander Restaurant
02.2019 - 01.2022
Cashier
Liberty Foods
09.2018 - 02.2019
Cashier and Trainer
A&W
06.2017 - 09.2018
High School Diploma -
JL Crowe Secondary School
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