Summary
Overview
Work History
Education
Skills
Accomplishments
References
Attributes
Personal Information
Languages
Timeline
Generic
JUSTINE MAY N. MASAGANDA

JUSTINE MAY N. MASAGANDA

Campbell River,Canada

Summary

To obtain a job that would best fit my qualifications and develop further my talents and skills for continuous career development. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

13
13
years of professional experience

Work History

Food Service Supervisor

Tim Hortons
Campbell River, Canada
01.2022 - Current
  • Company Overview: Campbell River Vancouver Island
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Trained new employees on restaurant policies, procedures, and customer service standards.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Food Quality Manager

Golden Arches Development Corporation
08.2014 - 11.2021
  • Company Overview: McDonald’s Company

  • Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
  • Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
  • Conducted training sessions for employees on quality assurance processes, techniques and tools.
  • Provided leadership in developing best practices for continuous improvement initiatives across all departments.

Service Crew

Golden Arches Development Corporation
05.2012 - 05.2014
  • Company Overview: McDonald’s Company
  • Greeted customers and provided excellent customer service.
  • Responded promptly to customer inquiries or complaints in a courteous manner.
  • Delivered quality products within specified time frames while adhering to company standards.
  • Upheld high standards of productivity and quality in operations.

Education

Bachelor of Science - Information Technology, Information System

Quezon City Polytechnic University
01.2014

High School -

New Era High School
Quezon City
01.2010

Elementary School -

New Era Elementary School
Quezon City
01.2006

Skills

  • Customer/Guest oriented
  • Restaurant operations
  • Decision making
  • Leadership
  • Flexible
  • Adaptability
  • Problem-solving abilities
  • Food service background
  • Passion for customer satisfaction

Accomplishments

  • Finished Shift Management Excellence Course, 01/01/15
  • Finished Food Safety Class, 01/01/15
  • Finished Advanced Shift Management Course, 05/01/15
  • Finished Effective Management Practices Course, 02/01/16
  • Finished People Practices Class II, 02/01/16
  • Finished Situational Management Class, 07/01/16
  • Finished Quality Assurance Partner’s Training, 03/01/18
  • Finished Basic Training Course for Pollution Control Officers, 03/01/18
  • Finished Basic Occupational Safety and Health, 01/01/19
  • Finished Feel Good Moments Workshop, 04/01/19
  • Finished Food Safety Class in Canada, 08/01/22
  • Finished First Aid Class in Canada, 09/01/23

References

  • Harla David, Food Service Supervisor, 250-202-7079
  • Diane Ganancial, Early Childhood Educator, 647-774-0960

Attributes

  • Punctual
  • Reliable
  • Hardworking
  • Flexible
  • Straightforward
  • Positive
  • Friendly disposition
  • Good communication skills
  • Fast learner
  • Willing to gain new knowledge

Personal Information

  • Height: 5'6
  • Citizenship: Filipino
  • Date of Birth: 07/16/94
  • Marital Status: Single
  • Religion: Iglesia Ni Cristo

Languages

English
Professional

Timeline

Food Service Supervisor

Tim Hortons
01.2022 - Current

Food Quality Manager

Golden Arches Development Corporation
08.2014 - 11.2021

Service Crew

Golden Arches Development Corporation
05.2012 - 05.2014

Bachelor of Science - Information Technology, Information System

Quezon City Polytechnic University

High School -

New Era High School

Elementary School -

New Era Elementary School
JUSTINE MAY N. MASAGANDA