Summary
Overview
Work History
Education
Skills
Accomplishments
Email Addresses
References
Languages
Timeline
Generic

Nawaraj Timilishina

Food Service Supervisior
Spruce Grove,Canada

Summary

Consistently learn, enhance knowledge and skills and implement them effectively and efficiently towards the success of the organization. I can handle problems even under pressure with positive results in return, highly effective on analytical and communication skills, problem-solving and high work ethics, and good team player Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Food Service Supervisor

Love Pizza
03.2023 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Established and managed team schedules and shift assignments.

Guest Service Officer - Concierge

Grand Hyatt Dubai
05.2013 - 11.2024
  • Responsible for obtaining updated town information regarding places of interest in Shenzhen and other similar spots intended for tourists
  • Ensuring that guests acquire high-quality services to build goodwill
  • Answer the guest inquiries and assist the guest with their requests like booking flights, movie tickets, event tickets in the city, restaurant reservation safaris, and tours.

Guest Service Officer - Concierge

The Parisian Macau
06.2016 - 12.2021
  • Responsible for obtaining updated town information regarding places of interest in Shenzhen and other similar spots intended for tourists
  • Ensuring that guests acquire high-quality services to build goodwill
  • Answer the guest inquiries and assist the guest with their requests like booking flights, movie tickets, event tickets in the city, restaurant reservation safaris, and tours
  • Create and dispatch FCS jobs relating to guest requests
  • Dispatch jobs and coordinate with colleagues to finish jobs
  • Courteously greeting customers and providing them high-quality service
  • Deliver Newspaper, fax, letter, parcels, etc
  • To rooms and respective areas and update records
  • Update guest requests on the system as required.

Rooms Division Intern

Grand Hyatt Dubai
10.2012 - 05.2013
  • During my internship period worked as a Guest service officer through the Rooms Division (Housekeeping, Business Center, In-house reservation, Front Desk, SPA, Grand Club, Front Desk GSO, and Concierge GSO.) Understanding the different departments within Rooms Divisions their workflow and interdepartmental relationship, and brand standards following company policy and procedures.

Bell Captain

Hyatt Regency Kathmandu
01.2007 - 07.2012
  • Responsible for obtaining updated town information regarding places of interest in Shenzhen and other similar spots intended for tourists
  • Supervise, check and record storage of guest luggage in the baggage storeroom on a daily basis and ensure that it is within the Luggage Storage guidelines
  • Monitor and help guests with the guest transportation bookings, especially promote hotel transportation to maximize transportation revenue.

Bell Attendant

Hyatt Regency Kathmandu
- 12.2006
  • Assisting customers with their bags, and luggage and explain them room features
  • Courteously greeting customers and providing them high-quality service
  • Deliver Newspaper, fax, latter, parcels, etc
  • To rooms and respective areas.

Education

School Leaving Certificate -

Bihani Ma Vi Barahisthan Bhaktapur Nepal

High School Diploma -

Welhams Higher Secondary School
01.2001

Bachelor of Science in Hospitality And Catering Ma - Hospitality And Catering Management

International College of Hospitality Management (ICHM)
Kathmandu Nepal
01.2013

Skills

  • Guest Relations
  • Complaint Handling
  • Professional Appearance
  • Cross-cultural sensitivity
  • Tourism industry knowledge
  • Concierge services
  • Customer Service
  • Detail Oriented
  • Guest accommodations
  • Inventory Monitoring

Accomplishments

  • Achieve MORS (Macao Occupational Skills Recognition System) entry-level certificate on 06/30/2017 (The Parisian Macau).
  • Twice awarded as an employee of the quarter. (The Parisian Macau)
  • Created HYCON board for guest feedback (Grand Hyatt Dubai).
  • Selected for HYSAT team. - Responsible for preparing strategies and ensuring effective implementation.
  • Nominated and Win employee of quarter 2 times based on guest comments on Trip Advisor. (The Parisian Macau)

Email Addresses

  • Nawaraj001@gmail.com
  • Nawaraj0369@gmail.com

References

  • Elisha Ferreira Owner / Manager Love Pizza Spruce Grove Alberta T7X 0V6 780-919-9439 elisha@lovepizza.ca
  • RAM SUNDASH, Concierge Manager, Grand Hyatt Dubai, ram.sundash@hyatt.com, +971-508210954


Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual

Timeline

Food Service Supervisor

Love Pizza
03.2023 - Current

Guest Service Officer - Concierge

The Parisian Macau
06.2016 - 12.2021

Guest Service Officer - Concierge

Grand Hyatt Dubai
05.2013 - 11.2024

Rooms Division Intern

Grand Hyatt Dubai
10.2012 - 05.2013

Bell Captain

Hyatt Regency Kathmandu
01.2007 - 07.2012

Bell Attendant

Hyatt Regency Kathmandu
- 12.2006

School Leaving Certificate -

Bihani Ma Vi Barahisthan Bhaktapur Nepal

High School Diploma -

Welhams Higher Secondary School

Bachelor of Science in Hospitality And Catering Ma - Hospitality And Catering Management

International College of Hospitality Management (ICHM)

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Nawaraj TimilishinaFood Service Supervisior