Juhi Singh

• Acted as a technical consultant for clients, designing and delivering customized software solutions that met specific business needs
• Presented complex technical information in an understandable manner during client meetings, contributing to a 25% increase in successful project closures
• Collaborated with sales teams to identify client requirements and develop tailored solutions, resulting in a 15% growth in client satisfaction and repeat business
• Managed technical aspects of project implementation, ensuring alignment with client specifications and timely delivery
• Skills/Tools used - Looker Studio, Grafana, Garate, Karate, CI/CD, webhook, app script, basic Python.

Major Projects :-

Project: Automated Maturity Level Analysis System

• Developed a Google Form automation using Google Apps Script to streamline data entry and analysis.
• Implemented a ranking system to assess maturity levels based on user inputs.
• Created automated notifications to inform customers of their next steps based on analysis results.

Project: User Data Cleanup and Retrieval System

• Designed and developed a user interface that allows users to enter data, initiating a backend process to clean and aggregate information across multiple databases.
• Streamlined the workflow by automating data cleanup, reducing the need for manual interaction with the TDM team.
• Enabled users to efficiently access and utilize cleaned data on demand, significantly saving time and improving productivity.

Project: Automated CI/CD Framework Implementation

• Developed an automated framework allowing users to input GSA, KSA, Git repository, and other essential details to streamline the setup process.
• Integrated Continuous Integration/Continuous Deployment (CI/CD), performance testing, secret management, and Karate testing within the framework.
• Enabled users to view changes in a separate branch, facilitating review and collaboration before merging to the main branch, enhancing overall workflow efficiency.

• Designed scalable software architectures for various enterprise clients, improving system performance and efficiency by 30%
• Engaged with stakeholders to gather requirements and provide strategic guidance on technology adoption, leading to a 20% increase in project success rates
• Delivered technical presentations and workshops to educate clients on solution benefits and usage, enhancing client engagement and trust
• Coordinated with cross-functional teams to ensure seamless integration of solutions with existing systems
• Tools/Skill Used - MySQL, CloudWatch, Git

Major Project -

Project: Database Migration from On-Premises to Cloud

• Architected a comprehensive database migration strategy to transition from on-premises infrastructure to a cloud-based solution using the lift-and-shift approach, ensuring minimal disruption to operations.
• Utilized the canary deployment method to gradually promote changes to production, enabling real-time monitoring and validation of performance and reliability.
• Employed tools such as Terraform for infrastructure provisioning and Git for version control.
• Collaborated with cross-functional teams to assess data integrity and security during migration, successfully mitigating risks and ensuring a seamless transition to the cloud environment.
• Skills applied included database design and optimization, cloud architecture best practices, data security and compliance, as well as scripting for automation.

Tools Used: Terraform, Git, CloudWatch.

Project: Automated Reporting System

• Redesigned and automated the reporting system by migrating from a local Jenkins setup to a cloud-based solution on Google Cloud Platform (GCP).
• Architected a framework to execute tests in the cloud, storing results in a centralized cloud repository for improved accessibility and reliability.
• Developed integrations to visualize results on Looker dashboards, enabling real-time insights and data-driven decision-making.
• Implemented webhook notifications to publish results on Slack and Google Chat, enhancing team collaboration and ensuring timely updates on test outcomes.

Tools Used: Google Cloud Platform (GCP), Jenkins, Looker, Slack, Google Chat, Webhooks.

NGSP Migration Project e.Bill Project Skills and Tools Used

• Gathered, outlined, and reviewed business requirements for multiple projects for the commerce platform of a telco
• project-level provided analysis - producing required analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Collaborate closely with developers to implement the requirements, and provide necessary guidance to testers
• Created Epics, user stories and tests from business team input
• Ensured that the deliverables were prepared to satisfy the project requirements, cost and schedule
• Created and maintained issue logs, meeting minutes, meeting schedules, project summaries and updates
• Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times

Major Project -

• Led requirements gathering and analysis to define user needs for the Next Gen Sales Platform (NGSP) using tools like JIRA and Confluence.
• Collaborated with UX/UI designers utilizing Figma and Sketch to create a user-friendly interface for offer and product management.
• Served as a liaison between technical teams and stakeholders, facilitating communication through Microsoft Teams and Slack.
• Developed test cases and coordinated user acceptance testing (UAT) to ensure the platform met business needs, employing tools like Selenium for automated testing.
• Created training materials and conducted sessions to support sales representatives in adopting the new system, using Microsoft Office Suite for documentation.

Skills: Requirements gathering, analytical thinking, communication, UX understanding, testing and validation, training and documentation, project management.

Tools: JIRA, Confluence, Selenium, Microsoft Office Suite, Slack, Microsoft Teams.

Contributed to a successful migration that enhanced user experience and operational efficiency at Organization.

As a Business Systems Analyst on the e.Bill project, I played a pivotal role in transforming the online billing experience for Compass clients. My responsibilities included:

• Requirements Gathering and Analysis: Collaborated with stakeholders to gather and document requirements for the revamped e.Bill interface, ensuring that the new design met user needs and aligned with business objectives. Utilized tools like JIRA and Confluence for effective tracking and documentation.
• User Experience Design: Worked closely with UX/UI designers to create a cleaner, more user-friendly e.Bill. Employed prototyping tools such as Figma and Axure to visualize design concepts and gather feedback from clients.
• Stakeholder Communication: Acted as a liaison between technical teams and business stakeholders, facilitating discussions through Microsoft Teams and Slack to ensure alignment and address any concerns throughout the project lifecycle.
• Testing and Validation: Developed test cases and coordinated user acceptance testing (UAT) to validate that the e.Bill met business requirements and provided a seamless user experience. Utilized tools like Selenium for automated testing and manual testing methodologies to ensure quality.
• Training and Support: Created training materials and conducted user training sessions to educate clients on the new e.Bill functionality, using Microsoft Office Suite for documentation.

Skills:

Requirements gathering, Analytical thinking, Communication, User experience (UX) understanding, Testing and validation, Training and documentation, Project management

Tools:

• JIRA, Confluence (requirements management),Figma, Axure (prototyping), Selenium (testing), Microsoft Office Suite (documentation and training materials),Slack, Microsoft Teams (collaboration)

This role was instrumental in delivering an enhanced online billing experience for Org. Compass clients, allowing them to easily view, analyze, and pay their bills online without the need to suppress paper billing.

• Helped Client in defining the test strategy for client enterprise platform having a run rate of $2.5 million per month
• Evaluated deliverables as well as test, validation and verification activities to review for adherence with project requirements
• Contributed in guiding Quality engineering principles at various software testing lifecycle stages thereby helping the whole test practice to shift left by over 60%
• Helped in defining the industry standard coding practices across the automation suite
• Helped in strengthening the agile and DevOps practices for client by setting up tools such as JIRA, Jenkins and GIT
• Managed all shore resources by delivering consistent coaching and constructive feedback
• Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches
• I have strong knowledge of APIs, having successfully tested both SOAP and REST APIs in various projects
• My experience includes designing test cases, validating responses, and ensuring functionality and performance align with specifications