Bhumi Jhamb
Customer-Focused Specialist
Surrey,BC
Summary
Experienced administrative and customer support professional with a proven track record in client service, communication, and coordination roles. ECBA certified individual adept at supporting internal teams, managing customer requests, and handling administrative tasks efficiently. Strong multitasker with keen attention to detail and a genuine passion for assisting others. Proficient in utilizing tools such as Salesforce, Google Workspace, and Microsoft Office to ensure organizational effectiveness and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales & Marketing Executive
TELUS Communications
03.2023 - Current
- Handled 60+ daily customer interactions via phone, chat, and in person with a 95% first-call resolution rate.
- Resolved product, billing, and technical issues by empathizing with customers and guiding them to fast, accurate solutions.
- Identified customer needs and tailored product recommendations, contributing to upsell targets.
- Managed and updated over 200 customer records per week using Salesforce, ensuring 100% data accuracy.
- Coordinated schedules and internal documentation for 10+ team members, helping streamline daily operations.
- Assisted in preparing monthly reports, reducing reporting time by 30%.
Software Intern
Xavient Digital (A TELUS International Company)
01.2022 - 07.2022
- Assisted QA and development teams in identifying and documenting technical issues.
- Contributed to process documentation and internal knowledge base updates.
- Collaborated in agile sprint planning and execution, supporting timely product releases.
- Authored 25+ internal process documents, reducing onboarding time by 40%.
- Supported testing and rollout of 10+ new features across cloud-based platforms.
- Enhanced bug reporting efficiency, improving team turnaround times.
Education
Associate of Arts - Business Administration
University Canada West
Downtown- Granville Campus10-2024
Skills
- Customer Support Targeted marketing Communication
- CRM Tools (Salesforce, HubSpot) Data Entry & Reporting
- Microsoft Office Google Workspace Windows & Mac OS
- Scheduling Documentation Problem Solving
Certification
ECBA Certified (Business Analysis) – IIBA | ServiceNow IT Leadership | Google IT Support Professional Certificate | Project Management for IT Professionals.
Timeline
Sales & Marketing Executive
TELUS Communications
03.2023 - Current
Software Intern
Xavient Digital (A TELUS International Company)
01.2022 - 07.2022
Associate of Arts - Business Administration
University Canada West
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