Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mike Power

Calgary,AB

Summary

Trusted Leader and innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems, enhance productivity and reduce costs. Excels in adapting to fast-paced environments and driving technological advancements while maintaining the highest level of Customer Service.

Overview

21
21
years of professional experience

Work History

Manager, UC Dev/Ops

Telus Communications
01.2020 - Current
  • Strategically work with key Product and Customer facing teams and Executives to develop services that differentiate TELUS services from it's competition supporting annual revenues over $800M and directly supporting revenues of $30M annual growth of 15%
  • Lead a highly engaged advanced senior team who build and support advanced Unified Communications network designs with exceptional reliability
  • Work to develop and integrate UCaaS Services (WebEx, TEAMS, Avaya, NICE etc.) with multiple vendors ensuring speed to market, high quality and seamless interoperability
  • Develop and augment service KPIs, reporting and analytic practices utilizing the latest tools such as Netscout, Splunk, ChatGPT, Lookr, OCOM and SDM
  • Lead the development of key automation processes that have drastically reduced errors and provisioning times by over 50% for our Wholesale SIP trunking service and Retail SIP Trunking service.
  • Manage a multi million dollar operations and development budget and have negotiated significant saving with network vendors while deploying new and expanding existing services

Manager, Network Integrity Services

TELUS Communications
01.2008 - 01.2020
  • Managed a senior team of Operational SMEs responsible for New Service Introduction, Vendor Management, and Tier 3 service support across a full range of Voice Services (VoIP, UC, SS7, TDM, 911, AIN, IP and Wireless)
  • Help develop and implement the HALT and FOA Operational processes which are a cornerstone of TELUS Operation Excellence
  • Initiated and deployed SPLUNK and Netscout used for proactive network monitoring and KPIs on the TELUS Wireline voice network
  • Created a strong cross-functional relationships with Business and Engineering teams facilitating the introduction of fault tolerant supportable networks that best serve customer needs.

Manger, IP Networks Planning

Rogers Cable
02.2004 - 01.2008
  • Lead the expansion of IP Network Public/Private Peering from 10% to 75% in 3 years resulting in increased network optimization and significant transit cost savings
  • Implemented Rogers' first national MPLS network
  • Researched and deployed Arbor networks tools for BGP traffic analysis and network security. These tools enabled the strategic routing and peering policies still in use today.

Education

Master of Engineering - Computer Networking

Dalhousie University
Halifax, NS
05-2000

Bachelor of Arts - Political Science And Government

University of Toronto
Toronto, ON
06-1989

Certificate - Telecommunications Management

Ryerson University
Toronto, ON
05-1991

Certificate - Digital Innovation And Leadership

Simon Fraser University
Vancouver, BC
03-2023

Skills

  • Strategic planning
  • Complex Problem-solving
  • Operations management
  • Data analysis
  • Customer service
  • Decision-making
  • Staff development
  • Financial management

Timeline

Manager, UC Dev/Ops

Telus Communications
01.2020 - Current

Manager, Network Integrity Services

TELUS Communications
01.2008 - 01.2020

Manger, IP Networks Planning

Rogers Cable
02.2004 - 01.2008

Master of Engineering - Computer Networking

Dalhousie University

Bachelor of Arts - Political Science And Government

University of Toronto

Certificate - Telecommunications Management

Ryerson University

Certificate - Digital Innovation And Leadership

Simon Fraser University
Mike Power