Mike Power
Calgary,AB
Summary
Trusted Leader and innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems, enhance productivity and reduce costs. Excels in adapting to fast-paced environments and driving technological advancements while maintaining the highest level of Customer Service.
Overview
21
21
years of professional experience
Work History
Manager, UC Dev/Ops
Telus Communications
01.2020 - Current
- Strategically work with key Product and Customer facing teams and Executives to develop services that differentiate TELUS services from it's competition supporting annual revenues over $800M and directly supporting revenues of $30M annual growth of 15%
- Lead a highly engaged advanced senior team who build and support advanced Unified Communications network designs with exceptional reliability
- Work to develop and integrate UCaaS Services (WebEx, TEAMS, Avaya, NICE etc.) with multiple vendors ensuring speed to market, high quality and seamless interoperability
- Develop and augment service KPIs, reporting and analytic practices utilizing the latest tools such as Netscout, Splunk, ChatGPT, Lookr, OCOM and SDM
- Lead the development of key automation processes that have drastically reduced errors and provisioning times by over 50% for our Wholesale SIP trunking service and Retail SIP Trunking service.
- Manage a multi million dollar operations and development budget and have negotiated significant saving with network vendors while deploying new and expanding existing services
Manager, Network Integrity Services
TELUS Communications
01.2008 - 01.2020
- Managed a senior team of Operational SMEs responsible for New Service Introduction, Vendor Management, and Tier 3 service support across a full range of Voice Services (VoIP, UC, SS7, TDM, 911, AIN, IP and Wireless)
- Help develop and implement the HALT and FOA Operational processes which are a cornerstone of TELUS Operation Excellence
- Initiated and deployed SPLUNK and Netscout used for proactive network monitoring and KPIs on the TELUS Wireline voice network
- Created a strong cross-functional relationships with Business and Engineering teams facilitating the introduction of fault tolerant supportable networks that best serve customer needs.
Manger, IP Networks Planning
Rogers Cable
02.2004 - 01.2008
- Lead the expansion of IP Network Public/Private Peering from 10% to 75% in 3 years resulting in increased network optimization and significant transit cost savings
- Implemented Rogers' first national MPLS network
- Researched and deployed Arbor networks tools for BGP traffic analysis and network security. These tools enabled the strategic routing and peering policies still in use today.
Education
Master of Engineering - Computer Networking
Dalhousie University
Halifax, NS05-2000
Bachelor of Arts - Political Science And Government
University of Toronto
Toronto, ON06-1989
Certificate - Telecommunications Management
Ryerson University
Toronto, ON05-1991
Certificate - Digital Innovation And Leadership
Simon Fraser University
Vancouver, BC03-2023
Skills
- Strategic planning
- Complex Problem-solving
- Operations management
- Data analysis
- Customer service
- Decision-making
- Staff development
- Financial management
Timeline
Manager, UC Dev/Ops
Telus Communications
01.2020 - Current
Manager, Network Integrity Services
TELUS Communications
01.2008 - 01.2020
Manger, IP Networks Planning
Rogers Cable
02.2004 - 01.2008
Master of Engineering - Computer Networking
Dalhousie University
Bachelor of Arts - Political Science And Government
University of Toronto
Certificate - Telecommunications Management
Ryerson University
Certificate - Digital Innovation And Leadership
Simon Fraser University
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