IRIS QUIZON NACPIL
Smithers
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail and Sale Supervisor
Canadian Tire
12.2022 - Current
- Supervising ten staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Checked store merchandise regularly for proper display and replenishment.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
- Responsible for opening and closing the store.
Residential Care Worker
Gorbahn Professional Alternative Resources
01.2022 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Guest Service Agent
Prestige Hudson Bay Lodge
07.2022 - 08.2022
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collected room deposits, fees, and payments.
Trade and Sales Representative
Zuellig Pharma Corporation
03.2018 - 02.2021
- Providing the best health care experience.
- Making healthcare more accessible for the customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducting business reviews to clients.
- Meeting target sales every month.
- Performing cost-benefit analyses of existing and potential customers.
Customer Service Assistant
Zuellig Pharma Corporation
03.2017 - 07.2018
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
Bachelor of Science - Business Admin Certificate
Coast Mountain College
Smithers, BC12.2022
Bachelor of Science - Operations Management
University of The Assumption
Philippines10.2016
V0J 2N0 -
Accomplishments
- Age: 26
- Gender: Female
- Birth date: June 30, 1996
- Civil Status: Married
- Religion: Catholic
- Nationality: Filipino
- Height: 5’6
- Weight: 65 Kg
- Language: Filipino, Pampango, English
- Character Reference:
- Lindsay Selles Amanda Euverman
- Business Owner Manager
- Lemon Haven GPAR Inc
- (+1) 778-322-8602 (+1) 778-203-0364
- Rogelio Sandagon
- Guest Service Manager
- Prestige Hudson Bay Lodge +1 250-917-8578
- I hereby certify that the above information is true and correct to the best of my knowledge and belief Iris Q
- Nacpil
Certification
Occupational First Aid Level 1
GCC-333526
Validity: April 11, 2025
Critical Incident Stress Debriefing
October 27, 2022
Food Safety Certificate
January 25, 2022
Timeline
Retail and Sale Supervisor
Canadian Tire
12.2022 - Current
Guest Service Agent
Prestige Hudson Bay Lodge
07.2022 - 08.2022
Residential Care Worker
Gorbahn Professional Alternative Resources
01.2022 - Current
Trade and Sales Representative
Zuellig Pharma Corporation
03.2018 - 02.2021
Customer Service Assistant
Zuellig Pharma Corporation
03.2017 - 07.2018
Bachelor of Science - Business Admin Certificate
Coast Mountain College
Bachelor of Science - Operations Management
University of The Assumption
V0J 2N0 -
Occupational First Aid Level 1
GCC-333526
Validity: April 11, 2025
Critical Incident Stress Debriefing
October 27, 2022
Food Safety Certificate
January 25, 2022
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