Bhuvnish Sehgal
Edmonton,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
RETAIL SALE SUPERVISOR
#1 LIQUOR MERCHANTS
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
PROPRIETER
KWALITY GROCERY STORE
07.2020 - 10.2022
- Overseas the daily operation of store
- Inventory check and restock shelves
- Customer and Vendor Interaction
- Price Negotiations with Vendors
- Product & Store Marketing
PRODUCTS AND OPERATIONS MANAGER
RIDA INTERNATIONAL TRAVEL & TOURISM LLC
02.2018 - 02.2020
- Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem resolution, if any
- Submitting monthly data of performance to management for strategic review and future planning
- Supervising daily sales, service & operation while leading a team of Travel Consultants, dealing in UAE Inbound from Different parts of the world & Outbound FIT Holidays, EU-rail, Star Cruise Packages etc.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
PRODUCT MANAGER
TUI INDIA PVT. LTD.
03.2017 - 11.2017
- Identify training needs and conducted training programs to develop multi-skilled teams.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Maintained positive vendor relations to build strong partnerships.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
DEPUTY PRODUCT MANAGER
YATRA ONLINE PVT LTD.
03.2015 - 03.2017
- Identify training needs and conducted training programs to develop multi-skilled teams.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Maintained positive vendor relations to build strong partnerships.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
DEPUTY SALES MANAGER
YATRA ONLINE PVT. LTD
03.2012 - 02.2015
- Increased average deal size by upselling additional products or services whenever appropriate during client negotiations.
- Contributed significantly towards achieving organizational goals by collaborating with other departments.
- Streamlined sales processes to increase efficiency, resulting in a significant reduction in lead-to-close time.
- Mentored junior sales staff members, fostering an environment of continuous learning and improvement within the team.
- Boosted overall sales performance by implementing effective sales strategies and training programs for the team.
- Achieved higher levels of customer retention by providing ongoing support after initial sale completion.
ASSISTANT TEAM LEADER
FLIGHT SHOP (A DIVISON OF FCM TRAVEL SOLUTIONS)
12.2009 - 03.2012
ASSISTANT TEAM LEADER
WNS GLOBAL SERVICES
07.2006 - 12.2009
Education
Master of Business Administration (Human Resource & Marketing) -
Amity University
05.2008
Bachelor of Commerce (B.com) -
Delhi
04.2005
Skills
- Team Handling
- Product Development
- Customer Relationship Building
- Store operations & Vendor Management
- Inventory Control
- Retail Operations & Sales Promotions
- Cash Handling and Reconciliation
- Decision-Making
- Multitasking and Prioritizing
- Inventory and Stocking
- Delegation and Supervision
- POS Terminal Operation
Accomplishments
- Managed and Organized corporate groups for various School, Corporate and Individual clients.
- Handled and Escorted a Group of 650 Corporate Guests.
- Handled travel arrangements for a group of 50 School students and teachers Malaysia.
- Handled & Managed a group of 200 passengers to Thailand.
Travel Specialist Programs
- Philadelphia Specialist Program (2016)
- Visit Florida Expert Program (2015)
- USA Regional Expert Program (2015)
- Aussie Specialist Program (2013)
- Florida Specialist program (2012)
- Specialist Airlines training program from Etihad Airways (2012)
- Tour operator training from Kuoni Travels Training and Flexible Trips (2012)
- Rail Europe Specialist program from Onlinetraveltraining.co.uk (2012)
- Mauritius Destination Specialist training program (2012)
- Masters Certificate for Specialist Program for European Quartet (2011)
- US Virgin Island Online Training from Travel Agent Academy (2011)
- Southeast specialist program which consists of Thailand, Hong Kong, and Singapore (2011)
- Canadian Specialist Program (2011 & 2012)
- Philippines specialist Program (2011)
- Certified Brit Agent training program (2011)
- Dubai Specialist Program (2010)
- Hotels Specialist Programs for Hyatt, Baymont Inn and Suites, Ramada
- Other Specialist Program like Luxury Travel Specialist, Cruise Specialist, Bellaire Specialist program, Family Travel Specialist, honeymoon Destination Specialist
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Elementary
Certification
- TICO - Certified Travel Counselor.
Achievements
- Won Visit Florida Contest and awarded a trip to Florida (2016).
- Awarded as Best Employee of the quarter (OND 2010).
- Awarded as the Best Audit score store for two consecutive months (Aug & Sep 2011).
- Awarded as Most productive store of the Flight Shop North India (Aug 2011).
- Maintained attrition below 10% for 2008 & YTD in a 24*7 calling process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceTeam Building / Company RetreatsFlexible work hoursPaid time offCareer advancementTimeline
RETAIL SALE SUPERVISOR
#1 LIQUOR MERCHANTS
10.2022 - Current
PROPRIETER
KWALITY GROCERY STORE
07.2020 - 10.2022
PRODUCTS AND OPERATIONS MANAGER
RIDA INTERNATIONAL TRAVEL & TOURISM LLC
02.2018 - 02.2020
PRODUCT MANAGER
TUI INDIA PVT. LTD.
03.2017 - 11.2017
DEPUTY PRODUCT MANAGER
YATRA ONLINE PVT LTD.
03.2015 - 03.2017
DEPUTY SALES MANAGER
YATRA ONLINE PVT. LTD
03.2012 - 02.2015
ASSISTANT TEAM LEADER
FLIGHT SHOP (A DIVISON OF FCM TRAVEL SOLUTIONS)
12.2009 - 03.2012
ASSISTANT TEAM LEADER
WNS GLOBAL SERVICES
07.2006 - 12.2009
Master of Business Administration (Human Resource & Marketing) -
Amity University
Bachelor of Commerce (B.com) -
Delhi
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