ANH NGUYEN (Daisy)
Retail Sale Supervisor
Hope,BC
Summary
I want to become a valued employee of a company with deep knowledge and good skill sets in the retail sales field. I want to make a difference and I'm willing to work hard to achieve this goal. I want to have some special points of my career that I can be proud of.
Overview
7
7
years of professional experience
Work History
Retail Sale Supervisor
HARV'S COUNTRY FOOD - ESSO GAS STATION
11.2023 - Current
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Strengthened communication skills through regular interactions with others.
Retail Sales Supervisor
KENDO CO., LTD
06.2020 - 10.2023
- Manage online retail sales.
- Supervise the e-commerce page ensuring products, categories, menus are up to date.
- Obtain product photography for online product listings from a third- party supplier.
- Review and check goods before delivering to customers.
- Receive and process customer returns.
- Assign sales staff to duties and prepare work schedules.
- Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.
- Coordinate with sales team to revise pricing and sales incentive plans to achieve marketing goals.
- Prepare reports regarding sales volumes, merchandising and personnel matters.
- Hire and train sales personnel in sales and customer services.
- Ensure the sales team complies with company policies, procedures, and business ethics codes.
Retail Sales Staff
KENDO CO., LTD
06.2019 - 06.2020
- Update product information via e-commerce sites to retail the company's products.
- Compare prices and features between products to help customers better buy according to their requirements.
- Maintain inventory and ensure that warehouses are always full Collaborate with other employees to provide high-quality customer service.
- Explain and let customers know about current discounts and offers Continually add information about all products/commodities such as price, features, after-sale service, etc.
- Meet with customers when required.
Assistant Director
CHUANG YUAN INTERNATIONAL CO., LTD
10.2018 - 05.2019
- Handle paper works, review contract from companies with foreign partners.
- Follow the business plan’s timeline and report to CEO. Book Airplane ticket for CEO.
- Take responsibility of office equipment to make plan for maintenance, buying new one.
- Translate documents for CEO. Customer service.
- Do something relevant to logistic.
Media Buyer Executive
OMNICOM MEDIA GROUP
10.2017 - 09.2018
- Support booking schedules via suppliers according to the leader’s prepared plan.
- Monitor the TV daily content to check if the company’s pre-booked spots are broadcast correctly.
- Handle issues in case of the TV networks or suppliers broadcasting wrongly or intaking fault data.
- Reporting/ Billing
Internship Student
DEPT OF EXTERNAL REALATIONS - HCMC, VIETNAM
05.2017 - 10.2017
- Help submitting Visa applications and prepare supporting documents for high-class Vietnamese bodies of delegates and representatives to travel aboard for international events.
- Receive and legalize personal documents for Vietnamese and foreigners.
- Participate as an official supporting personnel in Welcoming/Farewelling ceremonies for international representatives (Minister of Domestic Trading department from Malaysia, Vice Minister of Thailand tourism department) visiting Vietnam for conferences and events.
- Join voluntarily in other events hosted by governmental departments like: ASEAN Village, International Travel Expo 2017 (ITE).
Education
Master Degree - Strategic Management
PGSM in Vietnam (ESGCI in Paris, France)
Ho Chi Minh City, Vietnam10.2023
Bachelor Degree - International Relations
HONG BANG INTERNATIONAL UNIVERSITY
Ho Chi Minh City, Vietnam12.2017
Skills
- Retail Experience
- Supervisory Experience
- Customer Focused
- Excellent Time management
- Flexible approach to the role
- Ability to work well under pressure
- Teamwork
- Presentation
- Microsoft office
- Administrative Documentation
- Employee Motivation
- Employee Training
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Certification
- Certificate of English for Career Development, University of Pennsylvania, 10/01/2022
- Certificate of Learn English: Beginning Grammar, UCI, 10/01/2022
- Certificate of English proficiency level C1, EF SET, 11/21/2022
- Certificate of English proficiency level C1, English Radar, 11/22/2022
- Certificate of Preparing to Manage Human Resources, University of Minnesota, 10/01/2022
- Certificate of The Manager's Toolkit: A Practical Guide to Managing People at Work, University of London, 10/04/2022
- Certificate of Business Analysis & Process Management, Coursera Project Network, 10/04/2022
- Certificate of Corporate Strategy, University of London and UCL School of Management, 10/05/2022
Activities
- Help supporting and supervising the volunteers
- Keep track of the progress of in-charge stalls at the event's fair
- Collaborate with the staging group for arranging lights and sounds
- Help with the logistics for all the musical performance
- Collaborating Organizer at the International Travel Expo 2017 (ITE) and Asean Village 2017
Timeline
Retail Sale Supervisor
HARV'S COUNTRY FOOD - ESSO GAS STATION
11.2023 - Current
Retail Sales Supervisor
KENDO CO., LTD
06.2020 - 10.2023
Retail Sales Staff
KENDO CO., LTD
06.2019 - 06.2020
Assistant Director
CHUANG YUAN INTERNATIONAL CO., LTD
10.2018 - 05.2019
Media Buyer Executive
OMNICOM MEDIA GROUP
10.2017 - 09.2018
Internship Student
DEPT OF EXTERNAL REALATIONS - HCMC, VIETNAM
05.2017 - 10.2017
Master Degree - Strategic Management
PGSM in Vietnam (ESGCI in Paris, France)
Bachelor Degree - International Relations
HONG BANG INTERNATIONAL UNIVERSITY
- Certificate of English for Career Development, University of Pennsylvania, 10/01/2022
- Certificate of Learn English: Beginning Grammar, UCI, 10/01/2022
- Certificate of English proficiency level C1, EF SET, 11/21/2022
- Certificate of English proficiency level C1, English Radar, 11/22/2022
- Certificate of Preparing to Manage Human Resources, University of Minnesota, 10/01/2022
- Certificate of The Manager's Toolkit: A Practical Guide to Managing People at Work, University of London, 10/04/2022
- Certificate of Business Analysis & Process Management, Coursera Project Network, 10/04/2022
- Certificate of Corporate Strategy, University of London and UCL School of Management, 10/05/2022
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