JOVELYN SARMIENTO
98 Dufferin Street Bridgewater,NS
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Guest Experience Leader
Mcdonalds Restaurant Canada (JACMAR RESTAURANT LTD
2023.06 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Local Store Marketer
EMIRATES FAST FOOD LLC UAE
2015.06 - 2023.05
- Identified appropriate marketing channels and target customers for campaigns.
- Maintained inventory of marketing literature, archive files and sample files.
- Onboarded new team members and coached personnel in marketing tasks.
- Created customized marketing materials to increase product awareness.
Education
Professional Diploma - NURSING ASSISTANT
GLOBAL TORCH MANAGEMENT
07.2023
Caregiver Professional Diploma - Caregiver
Filipino Institute
Abu Dhabi United Arab Emirates02.2022
Basic Training Diploma - BASIC LIFE SUPPORT (BLS)
FILIPINO INSTITUTE
Abu Dhabi United Arab Emirates12.2021
High School Diploma -
San Vicente National High School
Lubao, Pampanga Philippines04.2006
Skills
- Reservations Management
- Telephone Etiquette
- Guest Accommodations
- Team Supervision
Timeline
Guest Experience Leader
Mcdonalds Restaurant Canada (JACMAR RESTAURANT LTD
2023.06 - Current
Local Store Marketer
EMIRATES FAST FOOD LLC UAE
2015.06 - 2023.05
Professional Diploma - NURSING ASSISTANT
GLOBAL TORCH MANAGEMENT
Caregiver Professional Diploma - Caregiver
Filipino Institute
Basic Training Diploma - BASIC LIFE SUPPORT (BLS)
FILIPINO INSTITUTE
High School Diploma -
San Vicente National High School
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