Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Wendy Macedo

Brampton,Canada

Summary

Dynamic manager with proven expertise at McDonald's Restaurant of Canada, excelling in customer service and regulatory compliance. Adept at conflict resolution and team leadership, I successfully enhanced operational efficiency and ensured food safety standards. Skilled in cash handling and inventory management, I consistently delivered exceptional service while fostering a positive team environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Manager

McDonalds Restaurant of Canada
Brampton, Ontario
07.1996 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with regulatory requirements and industry standards.
  • Verified and recorded cash totals from daily receipts.
  • Ensured compliance with food safety regulations while handling food items.
  • Adhered to all health regulations regarding food safety standards.
  • Participated in training sessions related to food safety regulations.
  • Monitored inventory levels throughout the shift.

Cashier and Customer Service

Shoppers Drug Mart
Malton, Ontario
10.2001 - 09.2005
  • Followed company security procedures for handling large sums of money.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

Business Administration -

Sheridan College
Brampton, ON
09-2000

High School Diploma -

West Wood High School
Malton, ON
01-1997

Skills

  • Customer service
  • Regulatory compliance
  • Cash handling
  • Inventory management
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Problem solving
  • Recruiting and interviewing
  • Staff training
  • Financial records oversight
  • Food safety

Accomplishments

  • Manager of the month numerous of times at McDonald's

Certification

  • CPR & First Aid Level C
  • Food handlers certification
  • Health and Safety certification

References

References available upon request.

Timeline

Cashier and Customer Service

Shoppers Drug Mart
10.2001 - 09.2005

Manager

McDonalds Restaurant of Canada
07.1996 - Current

Business Administration -

Sheridan College

High School Diploma -

West Wood High School

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Wendy Macedo