Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
Generic

Chelsea Hinds

Warden,QC

Summary

Dynamic manager with a proven track record at the restaurants, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, I foster high-performing teams while optimizing operations. Committed to achieving goals, I leverage strong communication and problem-solving abilities to drive business success. I do my job with a smile and I hope to bring a smile to everyone I talk to in my day.

Overview

7
7
years of professional experience

Work History

Manager

A&W
07.2024 - Current
  • Elevated customer satisfaction by swiftly addressing disputes and maintaining service excellence.
  • Optimized daily operations through effective coordination of team schedules.
  • Enhanced interdepartmental communication to align with management's strategic goals.
  • Contributed to workflow efficiency by implementing problem-solving initiatives.
  • Pursued training opportunities to enhance knowledge of operational tools.
  • Provided constructive feedback on processes based on direct observations.
  • Encouraged employee productivity and engagement through effective management techniques.
  • Consistently enforced company policies and procedures within team settings.

Sales Executive

Coldbrook Publishing
09.2023 - 07.2024
  • Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
  • Executed targeted sales strategies, improving market penetration across various segments.
  • Conducted market research to identify emerging trends and customer needs, informing product development.
  • Collaborated with marketing team to create promotional materials that align with brand messaging.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Executive

Travel Flow Services
02.2023 - 09.2023

Manager Adjoint

Tim Hortons
01.2022 - 03.2023
  • Supported daily operations by coordinating staff schedules and managing shift assignments.
  • Assisted in training new employees on customer service protocols and safety standards.
  • Monitored inventory levels, ensuring timely restocking of products to meet demand.
  • Implemented quality control measures to enhance product consistency and customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Manager

Tim Hortons
06.2018 - 06.2019
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.
  • Analyzed sales data to identify trends, adjusting staffing levels for peak business hours.
  • Supervised daily operations to ensure consistent service quality and customer satisfaction.
  • Trained and mentored team members on operational procedures and customer engagement techniques.
  • Developed training materials for new employees, promoting adherence to safety standards and operational protocols.
  • Coordinated inventory management, ensuring timely restocking of supplies to meet customer demand.
  • Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
  • Collaborated with upper management to align team objectives with overall business goals and strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

High School Diploma -

Massey Vanier
Cowansville, QC
06.2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Reliable
  • Hardwoker
  • Staff management
  • Goal setting
  • Relationship building
  • Strategic planning
  • Documentation and reporting
  • Project management
  • Operations management
  • Shift scheduling
  • Conflict resolution
  • Sales management
  • Workforce management
  • Marketing
  • Budget control
  • Multitasking
  • Excellent communication
  • Hiring and training
  • Customer relationship management
  • Staff training
  • Training and development
  • Scheduling and coordinating
  • Good judgment
  • Customer engagement
  • Client engagement
  • Call center experience
  • Payment management
  • Shipment tracking
  • Returns processing
  • Understanding customer needs
  • Problem-solving abilities
  • Computer skills
  • Strong customer service
  • Customer service delivery
  • B2B sales and customer service
  • Friendly customer service

Languages

English
Full Professional
French
Professional Working

Volunteer

Ppo Waterloo Elementary School.

Timeline

Manager

A&W
07.2024 - Current

Sales Executive

Coldbrook Publishing
09.2023 - 07.2024

Sales Executive

Travel Flow Services
02.2023 - 09.2023

Manager Adjoint

Tim Hortons
01.2022 - 03.2023

Manager

Tim Hortons
06.2018 - 06.2019

High School Diploma -

Massey Vanier

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Chelsea Hinds