Chelsea Hinds
Warden,QC
Summary
Dynamic manager with a proven track record at the restaurants, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, I foster high-performing teams while optimizing operations. Committed to achieving goals, I leverage strong communication and problem-solving abilities to drive business success. I do my job with a smile and I hope to bring a smile to everyone I talk to in my day.
Overview
7
7
years of professional experience
Work History
Manager
A&W
07.2024 - Current
- Elevated customer satisfaction by swiftly addressing disputes and maintaining service excellence.
- Optimized daily operations through effective coordination of team schedules.
- Enhanced interdepartmental communication to align with management's strategic goals.
- Contributed to workflow efficiency by implementing problem-solving initiatives.
- Pursued training opportunities to enhance knowledge of operational tools.
- Provided constructive feedback on processes based on direct observations.
- Encouraged employee productivity and engagement through effective management techniques.
- Consistently enforced company policies and procedures within team settings.
Sales Executive
Coldbrook Publishing
09.2023 - 07.2024
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Executed targeted sales strategies, improving market penetration across various segments.
- Conducted market research to identify emerging trends and customer needs, informing product development.
- Collaborated with marketing team to create promotional materials that align with brand messaging.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive
Travel Flow Services
02.2023 - 09.2023
Manager Adjoint
Tim Hortons
01.2022 - 03.2023
- Supported daily operations by coordinating staff schedules and managing shift assignments.
- Assisted in training new employees on customer service protocols and safety standards.
- Monitored inventory levels, ensuring timely restocking of products to meet demand.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Tim Hortons
06.2018 - 06.2019
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Analyzed sales data to identify trends, adjusting staffing levels for peak business hours.
- Supervised daily operations to ensure consistent service quality and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Developed training materials for new employees, promoting adherence to safety standards and operational protocols.
- Coordinated inventory management, ensuring timely restocking of supplies to meet customer demand.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Collaborated with upper management to align team objectives with overall business goals and strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Massey Vanier
Cowansville, QC06.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Reliable
- Hardwoker
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Documentation and reporting
- Project management
- Operations management
- Shift scheduling
- Conflict resolution
- Sales management
- Workforce management
- Marketing
- Budget control
- Multitasking
- Excellent communication
- Hiring and training
- Customer relationship management
- Staff training
- Training and development
- Scheduling and coordinating
- Good judgment
- Customer engagement
- Client engagement
- Call center experience
- Payment management
- Shipment tracking
- Returns processing
- Understanding customer needs
- Problem-solving abilities
- Computer skills
- Strong customer service
- Customer service delivery
- B2B sales and customer service
- Friendly customer service
Languages
English
Full Professional
French
Professional Working
Volunteer
Ppo Waterloo Elementary School.
Timeline
Manager
A&W
07.2024 - Current
Sales Executive
Coldbrook Publishing
09.2023 - 07.2024
Sales Executive
Travel Flow Services
02.2023 - 09.2023
Manager Adjoint
Tim Hortons
01.2022 - 03.2023
Manager
Tim Hortons
06.2018 - 06.2019
High School Diploma -
Massey Vanier