Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Renu Sharma

Keswick,ON

Summary

An organized and passionate Guests Experience Leader is looking for an opportunity to leverage the skills and knowledge in challenging role. A hard-working and driven individual who isn't afraid to face a challenge. Passionate about work and know how to get the job done. An open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

Overview

11
11
years of professional experience

Work History

Guests Experience Leader

McDonalds Restaurant (Canada)
06.2023 - Current
  • Welcome customers with smile and positive attitude.
  • Playing an active role in resolving guest complaints and negative response, leading to increase satisfaction scores and positive feedback from guests.
  • Developing and maintaining relationships with customers to ensure satisfaction.
  • Monitoring customer trends and helping them when they need any assistance.
  • Suggesting new products or services to customers
  • Making restaurant more kid friendly.
  • Developing strong relationships with repeat guests, resulting in increased loyalty and return visits.

HR Executive (Talent Management)

42Works Info Solutions Pvt. Ltd., Mohali (Punjab), India
08.2022 - 02.2023
  • Sourcing applications, screening applications, interviewing candidates along with functional managers, and making offers
  • Internal parity, Salary negotiation
  • Making recruitment MIS every month
  • Source the required candidate from Naukri.com & LinkedIn or the database to reduce the cost of hiring
  • Call the shortlisted candidates for an interview
  • Induction, Joining & training
  • Generating offer, appointment, and confirmation letters and related documentation.

HR Trainee (Talent Management)

Chitkara University, Rajpura (Punjab), India
11.2021 - 07.2022
  • Pre-boarding, On boarding and Hand Holding
  • Leave & attendance management (V lookup)
  • Successfully execute induction program (Chitkara Exploration Program) for new joiners.

HR Trainee (Talent Management)

Spray Engineering Devices Ltd., Mohali (Punjab), India
07.2021 - 10.2021
  • Complete joining formalities and introduce the new joiners to all the departments in line with the induction schedule in (Spray Eng
  • Devices Company)
  • Process and maintain the new joiner personnel files
  • Maintain HR records and employee master data
  • Identification of training needs of employees with consultation with department heads
  • Maintain HR records and employee master data
  • Formulated HR policies & manual
  • ID card and business card generation
  • Keep track of Confirmation / Probation etc
  • Maintain all records & documents of the new hires in their personal files.

TV News Journalist

7+years
05.2013 - 10.2020

Education

Human Resource Business Partner (HRBP Advanced Program) -

Certified Human Resource Management Professional (CHRMP Academy)

Masters in Mass Communication (MMC) -

Kurukshetra University of Haryana

Post Graduate Diploma in Mass Communication (PGDMC) -

Panjab University of Chandigarh

Bachelor of Arts (B.A) -

Panjab University of Chandigarh

Skills

  • Good communication
  • Able to speak english fluently
  • Customer service excellence
  • Front office
  • Team work
  • Guest Services
  • Multitasking
  • Leadership
  • Confidentiality
  • Formulate unique Ideas
  • Work under pressure
  • Friendliness
  • Adaptability
  • Administrative
  • Microsoft office

Languages

English
Full Professional
Hindi
Full Professional

Availability

  • MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY | SATURDAY | SUNDAY

Timeline

Guests Experience Leader

McDonalds Restaurant (Canada)
06.2023 - Current

HR Executive (Talent Management)

42Works Info Solutions Pvt. Ltd., Mohali (Punjab), India
08.2022 - 02.2023

HR Trainee (Talent Management)

Chitkara University, Rajpura (Punjab), India
11.2021 - 07.2022

HR Trainee (Talent Management)

Spray Engineering Devices Ltd., Mohali (Punjab), India
07.2021 - 10.2021

TV News Journalist

7+years
05.2013 - 10.2020

Human Resource Business Partner (HRBP Advanced Program) -

Certified Human Resource Management Professional (CHRMP Academy)

Masters in Mass Communication (MMC) -

Kurukshetra University of Haryana

Post Graduate Diploma in Mass Communication (PGDMC) -

Panjab University of Chandigarh

Bachelor of Arts (B.A) -

Panjab University of Chandigarh

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Renu Sharma