Blessing T Mucheche
Vancouver,BC
Summary
Dedicated Customer Service Professional focused on enhancing guest experiences through exceptional service and effective communication. Delivered consistent, organized practices that improved team performance and service quality in fast-paced environments. Adapted to new challenges, fostering positive and memorable customer interactions.
Overview
16
16
years of professional experience
Work History
Lead Guests Experience Specialist
Rocky Mountaineer
Vancouver
06.2026 - Current
- Assisted guests in planning personalized travel experiences on luxury train journeys.
- Coordinated with team members to enhance customer satisfaction and service quality.
- Developed training materials for onboarding new staff in guest experience protocols.
Lead Cruise Representative,Vancouver Cruise Termi
SSA MARINE
Vancouver, BC
08.2025 - Current
- Coordinated communication between passengers and ship staff to enhance guest experience during cruises.
- Delivered customer service by addressing passenger inquiries and effectively resolving complaints to ensure satisfaction.
- Collaborated directly with US Customs and Border Protection (USCBP) and Canada Border Services Agency (CBSA) to ensure compliance.
- Informed guests about cruise destinations and onboard services to enhance their overall experience.
- Directly working with USCBP and CBSA.
Guests Experience Specialist
Rocky Mountaineer
Vancouver, British Columbia
06.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and engagement.
- Assisted guests with inquiries, delivering accurate information and timely solutions to enhance their experience.
- Provided customer service support to guests on reservations, inquiries, and complaints, ensuring prompt resolution of issues.
Quick Service Attendant
Roger's Arena
Vancouver, British Columbia
10.2024 - Current
- Served food and beverages to patrons, ensuring order accuracy and enhancing guest satisfaction.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification cards to prevent underage alcohol service, maintaining legal compliance.
- Monitored guest alcohol consumption to uphold compliance with beverage control laws and promote responsible service.
Customer Service Rep. Vancouver Cruise Terminal
SSA MARINE
Vancouver, BC
04.2024 - Current
- Responded immediately to clients' questions, issues, and complaints and found effective solutions.
- Coordinated ground transportation logistics for clients, enhancing their overall travel experience.
- Coordinated ground transportation to and from accommodations for clients.
- Assisted passengers with limited mobility by providing necessary support and guidance during boarding and disembarking.
Office Attendant. BC PLACE
Sodexo
Vancouver, British Columbia
07.2024 - 06.2025
- Prepared refreshments for meetings and events to ensure a welcoming environment.
- Provided HR administrative support to management team, facilitating smooth operations.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted with set-up for social events and food deliveries.
Bartender. Pacific Colosseum Concerts
PNE Festival
Vancouver, BC
08.2024 - 09.2024
- Crafted a variety of alcoholic and non-alcoholic beverages according to recipe standards, ensuring quality and consistency.
- Poured wine, beer, and cocktails with precision, contributing to a positive dining experience for patrons.
- Mixed and served a diverse range of drinks for patrons, adhering to standard recipes and enhancing customer satisfaction.
- Poured wine, beer, and cocktails for patrons at the bar.
- Effectively multitasked within fast-paced environment.
Bartender
Norwegian Cruise Line Holding Ltd
02.2018 - 12.2023
- Promoted and maximized beverage sales in the assigned workplace while following all company beverage service standards.
- Followed company policy regarding the drinking age and practiced responsible service of alcoholic beverages.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Maintained vendor relationships to support effective inventory management and implement cost controls.
Bar Waiter
Norwegian Cruise Line Holding Ltd
12.2018 - 02.2019
- Ensured order efficiency and accuracy through clear communication with kitchen staff, resulting in numerous recommendations from satisfied customers
- Assigned tasks and coordinated dining room personnel activities to deliver prompt, effective service to patrons
- Cultivated guest loyalty by building strong rapport with frequent patrons.
Customer Care Representative
Mukuru.com
03.2016 - 09.2018
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Conferred with customers regarding product or service concerns to resolve issues and support sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Coordinated responses to online customer communications and researched complex issues for effective resolution.
Call Center Agent, Customer Support
MUKURU
01.2014 - 03.2016
- Informed clients by explaining procedures and answering questions to enhance their understanding of services
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Followed up with clients to ensure satisfaction after support engagement and confirm resolution effectiveness
- Created support documentation that enabled user community to enhance skills, leverage system features, and independently resolve inquiries without support team intervention.
Bartender
Groove Lounge
12.2012 - 12.2015
- Outlined daily tasks and duties
- Processed payments for drinks served, ensuring accuracy and efficiency
- Maintained cleanliness of glasses, utensils, and bar equipment to uphold hygiene standards
- Received and fulfilled beverage orders from serving staff and patrons, enhancing customer satisfaction
Digital Support Consultant
Digital
01.2011 - 01.2013
- Troubleshooting client queries and making sure that they are resolved in a timely manner
- Maintained in-depth and current understanding of products and services to provide accurate support
- Responded to customer requests via telephone and email, facilitating effective communication and support.
Education
Crowd Management , Safety And Direct Service Certification -
Advance Diploma - Marketing Management
INSTITUTE OF MARKETING MANAGEMENT
Serving It Right
Responsible Service BC
FOODSAFE Certificate
British Columbia
National CPR Foundation
First Aid/CPR/AED
MTSC
Transport Of Canada Clearance
Skills
- Customer Service
- Customer Relations
- Guest Interaction Management
- Multi-Task Management
- Problem-solving
- Documentation Management
- Microsoft Excel
- Presentation Development
- Verbal and written communication
- Effective communication
- Dependable Team Player
- Customer-focused
Contact
Vancouver BC
Timeline
Lead Guests Experience Specialist
Rocky Mountaineer
06.2026 - Current
Lead Cruise Representative,Vancouver Cruise Termi
SSA MARINE
08.2025 - Current
Guests Experience Specialist
Rocky Mountaineer
06.2025 - Current
Quick Service Attendant
Roger's Arena
10.2024 - Current
Bartender. Pacific Colosseum Concerts
PNE Festival
08.2024 - 09.2024
Office Attendant. BC PLACE
Sodexo
07.2024 - 06.2025
Customer Service Rep. Vancouver Cruise Terminal
SSA MARINE
04.2024 - Current
Bar Waiter
Norwegian Cruise Line Holding Ltd
12.2018 - 02.2019
Bartender
Norwegian Cruise Line Holding Ltd
02.2018 - 12.2023
Customer Care Representative
Mukuru.com
03.2016 - 09.2018
Call Center Agent, Customer Support
MUKURU
01.2014 - 03.2016
Bartender
Groove Lounge
12.2012 - 12.2015
Digital Support Consultant
Digital
01.2011 - 01.2013
Crowd Management , Safety And Direct Service Certification -
Advance Diploma - Marketing Management
INSTITUTE OF MARKETING MANAGEMENT
Serving It Right
Responsible Service BC
FOODSAFE Certificate
British Columbia
National CPR Foundation
First Aid/CPR/AED
MTSC
Transport Of Canada Clearance