Journey Gordon-Langford
Stratford,ON
Summary
Compassionate Personal Support Worker with extensive experience at River Gardens Retirement Home, skilled in patient care and health monitoring. Recognized for enhancing client wellbeing through effective medication administration and crisis intervention. Proven ability to maintain confidentiality while fostering positive relationships with patients and families, ensuring a supportive environment.
Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker
River Gardens Retirement Home
Stratford, ON
03.2015 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Personal Support Worker
Tri-County Mennonite Homes
Stratford, ON
10.2020 - 09.2022
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Trained and coordinated work of new support workers.
Dietary Aide
River Gardens Retirement Home
Stratford, ON
03.2015 - 06.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Education
Ontario College Certificate - Personal Support Worker
Sault College of Applied Arts And Technology
Sault Ste. Marie, None08-2021
Skills
- Patient care
- Privacy and confidentiality
- Medication organization
- Verbal and written communication
- Crisis intervention
- Health monitoring
- Healthcare documentation
- Time management
- Medication administration
- Care plan adherence
- Customer service
- Administrative support
Certification
- GPA Certification
- WHIMIS
- UCP Medication Administration (CareRx)
Timeline
Personal Support Worker
Tri-County Mennonite Homes
10.2020 - 09.2022
Personal Support Worker
River Gardens Retirement Home
03.2015 - Current
Dietary Aide
River Gardens Retirement Home
03.2015 - 06.2016
Ontario College Certificate - Personal Support Worker
Sault College of Applied Arts And Technology