Joshua Russell
Bay Roberts
Summary
Seeking for a position that will exercise and strengthen communication, organizational, and administrative skills in an effective manner. Offering a positive attitude and a flexible schedule. Energetic, bilingual team player with experience in the food and hospitality industry looking to gain more experience and broaden horizons. Serving up enthusiasm, dedication and an exceptional work ethic. Enjoys interacting and working with others and always provides outstanding service.
Overview
11
11
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
09.2023 - Current
- Assisted Taxpayers with tax related inquiries on the Tier 1 line.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Adhered to company policies to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Connected callers with appropriate professional, department or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Taxpayer Services Agent
Canada Revenue Agency
12.2021 - 07.2022
- Assisted Taxpayers on the Eservices line
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Adhered to company policies to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Connected callers with appropriate professional, department or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Server & Shift Leader
Jack Astor's
03.2019 - Current
- Ensured exceptional guest experiences through attentive service
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Directed FOH employees through daily tasks and monitored performance throughout day
- Enforced company policies and regulations with employees
Shift Supervisor & Barista
Starbucks
10.2016 - 02.2020
- Responsible for providing customers with phenomenal service.
- Sanitizing, maintaining cleanliness of the store, and creating the perfect beverage were other responsibilities to help make every moment right for guests.
- Broke the record for the fastest Atlantic drive thru times!
- Quality assurance (QASA) shift lead for the store.
- Experienced in cash management, inventory counts, running the floor and making an excellent team lead!
Server
Restaurant 99
03.2015 - 01.2019
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Maintained clean dining room, lobby and service areas at all times.
- Received frequent customer compliments for going above and beyond normal duties.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
Kitchen & Server
Callingwood Downs Senior Complex
06.2013 - 08.2016
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Listened to, understood and resolved elderly concerns and issues.
- Delivered quality service by providing a warm and welcoming environment.
- Prepared and delivered meals to bedridden patients
- Ensured all food was prepared on-time and according to specifications.
Education
BBA - Business Administration
Memorial University of Newfoundland
St. John's04.2023
High School Diploma -
Ascension Collegiate
Bay Roberts, NL06.2016
Skills
- Friendly and helpful
- Approachable and punctual
- Fast and efficient worker
- Accepts direction and training graciously
- Works very well under pressure
- Fast learner
- Speaks French as second language
- Standard First Aid & CPR certified
- Completed National Food Safety Program
- Provides excellent staff education and training
Accomplishments
- Honour Roll grades 7 to 12.
- Awarded top 10 in level 3.
- Completed the French Immersion Exchange Program "En Français à Québec" with Collège Saint-Charles Garnier.
- Became an ambassador for the french language with the organization French for the Future in New Brunswick. (FNJA 2015)
- Received the Town of Bay Roberts Award for Academic Achievement.
- Awarded the Robert and Rita Neil Memorial Scholarship for French Immersion and the Memorial Entrance Scholarship.
- Awarded the Randall W. Collins Merit Exemplary Award for Meritorious Achievement.
References
Jenny Wong (Owner of Restaurant 99)
Spaniard's Bay, A0A 3X0
Tel: (709) 765-6586
Sam Faghiri (Manager of Starbucks)
St. John's, A1B 1C5
Tel: (709) 749-7719
Lisa Doucette (Chemistry teacher)
Bay Roberts, A0A 1G0
Tel: (709) 683-2572
Ericka Scanlan (Jack Astor's Management)
St. John's, A1E 5T4
Tel: (709) 746-5905
Timeline
Taxpayer Services Agent
Canada Revenue Agency
09.2023 - Current
Taxpayer Services Agent
Canada Revenue Agency
12.2021 - 07.2022
Server & Shift Leader
Jack Astor's
03.2019 - Current
Shift Supervisor & Barista
Starbucks
10.2016 - 02.2020
Server
Restaurant 99
03.2015 - 01.2019
Kitchen & Server
Callingwood Downs Senior Complex
06.2013 - 08.2016
BBA - Business Administration
Memorial University of Newfoundland
High School Diploma -
Ascension Collegiate
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