Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Jose Gonzalez

Edmonton,AB

Summary

Experienced customer service representative with a proven ability to provide outstanding service and build strong client relationships. Expertise in efficiently resolving issues and improving customer satisfaction through effective communication and problem solving. Committed to contributing to team success and delivering a seamless customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service, Cashier

Walmart
09.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Customer Service Representative (Remote)

Telmex
03.2022 - 03.2023
  • Effectively managed high pressure situations, maintaining professionalism and successfully resolving customer’s concerns.
  • Offered excellent support through prompt resolution of concerns with concise technical and billing solutions.

Education

High School Diploma -

WestMount Fresh Start - Edmonton
Edmonton, AB
06.2021

Skills

  • Teamwork
  • Confidence
  • Customer Focus
  • Bilingual in Spanish and English
  • Customer Complaint Resolution
  • Call Center experience
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Accomplishments

Recognized on three separate occasions with the 'Rising Star' award for exceptional customer service and support.

Timeline

Customer Service Representative (Remote)

Telmex
03.2022 - 03.2023

Customer Service, Cashier

Walmart
09.2021 - Current

High School Diploma -

WestMount Fresh Start - Edmonton

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Jose Gonzalez