Summary
Overview
Work History
Education
Skills
Languages
Areasofknowledge
Health
Personal Information
Timeline
Generic

Isabella Cavalluzzi

Laval,Quebec

Summary

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer service

Overview

5
5
years of professional experience

Work History

Customer Service, Cashier

Dynamite Clothing Store
10.2022 - Current
  • Enhanced customer experiences by providing timely and accurate information on products and services
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings
  • Collaborated with team members to improve overall response times and service quality
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing
  • Delivered personalized recommendations based on individual customer needs, driving sales growth
  • Identified trends in customer concerns, proactively addressing common issues before escalation
  • Negotiated successful resolutions between customers and the company during disputes or disagreements
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Maintained up-to-date knowledge of product and service changes
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Prepare food and customer service

Mr.Puffs
06.2021 - Current
  • Delivered personalized recommendations based on individual customer needs, driving sales growth
  • Delivered prompt service to prioritize customer needs
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cashier

IGA Grocery Store
06.2019 - 07.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Streamlined checkout process for increased efficiency and reduced waiting times
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses
  • Promoted store promotions and incentive programs to increase overall sales revenue
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Assisted customers with returns, refunds and resolving transaction issues
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Certificate Of Business - Business

Concordia University
Montreal, QC

Social Science Program -

Dawson College
01.2024

Secondary 3,4 and 5 High School Diploma -

Laval Senior Academy High School
06.2021

Secondary 1 and 2 -

Laval Junior Academy High School
08.2018

Skills

  • Merchandise Restocking
  • Customer Service
  • Drawer Management
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Management
  • Product Knowledge
  • Customer Satisfaction
  • Retail Merchandising
  • Refund Handling
  • Customer focus
  • Professional demeanor
  • Positive attitude
  • Patience and composure
  • Sales techniques
  • Active listening
  • Attention to detail
  • Strong numeracy
  • Organizational skills
  • Teamwork and collaboration
  • Problem-solving abilities
  • Up-selling techniques
  • Telephone etiquette
  • Adaptability and flexibility
  • Inventory management
  • Computer literacy
  • Empathy and understanding
  • Excellent communication
  • Cash handling expertise
  • Customer Relations
  • Inventory Stocking
  • Reliability and punctuality
  • Customer Assistance
  • Drawer Balancing

Languages

English
Native or Bilingual
Italian
Professional Working
French
Professional Working

Areasofknowledge

  • Internet
  • Word
  • Social Media
  • Customer Service
  • Cashier

Health

Excellent

Personal Information

Date of Birth: 12/04/03

Timeline

Customer Service, Cashier

Dynamite Clothing Store
10.2022 - Current

Prepare food and customer service

Mr.Puffs
06.2021 - Current

Cashier

IGA Grocery Store
06.2019 - 07.2020

Certificate Of Business - Business

Concordia University

Social Science Program -

Dawson College

Secondary 3,4 and 5 High School Diploma -

Laval Senior Academy High School

Secondary 1 and 2 -

Laval Junior Academy High School

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Isabella Cavalluzzi