Chersie Bronia Mutoni
Saint-Lambert,QC
Summary
Dynamic professional with a proven track record at Royal Bank of Canada, excelling in negotiation and communication. Expertly managed high call volumes while resolving client issues and enhancing satisfaction. Demonstrated adaptability and problem-solving skills, achieving significant improvements in customer experience through effective use of digital banking tools.
Overview
5
5
years of professional experience
Work History
Cards Advisor
Royal Bank of Canada
Montreal, QC
10.2024 - Current
- Managed 40-60 daily inbound calls, assisting clients with banking inquiries via phone.
- Provided exceptional customer service, resolving issues efficiently and empathetically.
- Assisted with credit limit increases and interest charge disputes.
- Guided clients in using digital banking tools to enhance their experience.
- Ensured compliance with security policies and risk management procedures to protect client and company interests.
Administrative Assistant
CIUSS
Montreal, QC
03.2021 - 10.2024
- Handled incoming calls, emails, and correspondence in a professional and efficient manner.
- Organized office supplies, maintained filing systems, and performed data entry tasks.
- Proficient in scheduling, rescheduling, and confirming appointments for patients
- Excellent communication skills in coordinating appointments and addressing patients' needs
Sales Associate
Teleperformance
Montreal, QC
11.2019 - 03.2021
- Conducted product demonstrations over the phone to showcase features and benefits.
- Negotiated and closed sales deals while maintaining excellent customer relationships.
- Achieved and exceeded monthly sales targets through effective communication and persuasion skills.
- Resolved customer inquiries and concerns in a timely and professional manner.
- Provided personalized service to enhance customer satisfaction and loyalty.
Education
High School Diploma -
GIA
Burundi06-2018
Skills
- Negotiation
- Communication
- Organization
- Persuasion
- Problem solving
- Multitasking
- Decision-making
- Adaptability
- Teamwork
- Time management
Timeline
Cards Advisor
Royal Bank of Canada
10.2024 - Current
Administrative Assistant
CIUSS
03.2021 - 10.2024
Sales Associate
Teleperformance
11.2019 - 03.2021
High School Diploma -
GIA
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