Manel Trabelsi
Calgary,Canada
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
4
4
years of professional experience
Work History
CARDS ADVISOR
RBC Royal Bank
02.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
Energy Expert
Active contact
11.2022 - 11.2023
- Working with different energy competitors such as ENI, ENGIE and TOTAL ENERGIE
- Improved energy efficiency by conducting comprehensive home energy audits and recommending tailored solutions.
- Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
Customer Service Representative
Teleperformance
07.2020 - 10.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Answered customer inquiries and provided accurate information regarding products and services
Education
Master of Science - Management And Leadership
ISCAE
Tunisia, NT05.2020
Bachelor of Science - Economics
High School
Tunisia, NT05.2016
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
CARDS ADVISOR
RBC Royal Bank
02.2024 - Current
Energy Expert
Active contact
11.2022 - 11.2023
Customer Service Representative
Teleperformance
07.2020 - 10.2022
Bachelor of Science - Economics
High School
Master of Science - Management And Leadership
ISCAE
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