Sheleka Scott

Performance driven, customer service specialist, with a proven ability to adapt quickly and surpass business goals while delivering tailored financial solutions and exceptional customer service within a high-pressure environment. Demonstrated expertise in managing complex client portfolios, and providing strategic advice on lending, investments, and comprehensive banking needs. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

• Proficient in identifying and managing financial risks, ensuring compliance with regulatory requirements.
• Focused on delivering exceptional service, understanding client needs, and building long-term relationships.
• Excellent verbal and written communication skills, with the ability to engage effectively with clients and colleagues.
• Skilled in providing tailored financial advice and solutions that align with clients' financial goals and needs.
• Competent in analyzing financial statements to assess financial health and make informed recommendations.
• Demonstrates strong analytical skills and a proactive approach to problem-solving and continuous learning.
• Adept at conducting thorough client discovery processes to understand their financial situation and needs.
• Proficient in using digital tools and platforms to enhance client interactions and streamline financial processes.
• Knowledgeable in regulatory standards and adept at maintaining accurate and compliant documentation.
• Experienced in structuring retail credit products, including loans and lines of credit, tailored to client needs.
• Effective in managing and nurturing client relationships, ensuring a high level of satisfaction and retention.
• Strong team player with a collaborative approach, working effectively with colleagues to achieve shared goals.
• Skilled in analyzing data to identify trends, inform decision-making, and optimize financial strategies.
• Excellent problem-solving skills, with the ability to make sound decisions under pressure.