Jonathan Berriault
Fredericton,NB
Summary
Results-driven professional with expertise in client relationship management, operational compliance, and emergency response protocols. Proven ability to enhance client satisfaction and ensure safety through effective incident reporting and security system management.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Account Coordinator
GardaWorld Protective Services
Fredericton, New Brunswick
09.2025 - Current
- Prepared reports and documentation for client presentations, ensuring clarity and alignment with client needs.
- Collaborated with team members to streamline operational procedures, enhancing workflow efficiency.
- Maintained accurate records of service agreements and contracts.
- Managed client relationships through timely responses to inquiries, fostering strong client satisfaction.
Security/Night Auditor
Fredericton Inn
Fredericton, New Brunswick
07.2023 - Current
- Conducted nightly financial audits for guest accounts and hotel transactions, ensuring accuracy and compliance.
- Monitored security systems, maintaining safety protocols to protect guests and hotel property.
- Handled emergency situations efficiently, following established protocols for guest safety.
- Supervised front desk operations during night shifts, enhancing guest satisfaction and service quality.
Account Director
GardaWorld Protective Services
Fredericton, New Brunswick
10.2023 - 09.2025
- Managed client relationships, enhancing satisfaction and service quality.
- Trained staff on operational procedures and customer service excellence.
- Prepared reports on account status and service effectiveness to inform strategic decisions.
- Created detailed reports on security incidents and breaches of corporate policies.
Site Supervisor
GardaWorld Protective Services
Fredericton, New Brunswick
07.2021 - 10.2023
- Supervised daily site operations and ensured compliance with safety protocols.
- Coordinated staffing schedules and managed personnel assignments to optimize resource allocation.
- Managed incident reports and documented site activities to ensure accurate record-keeping and compliance.
- Led team meetings to evaluate site performance and collaboratively address challenges.
Mobile Security Officer
GardaWorld Protective Services
Fredericton, New Brunswick
03.2020 - 07.2021
- Conducted routine patrols to ensure safety and security of premises.
- Responded promptly to alarms and incidents, ensuring quick resolution of issues.
- Collaborated with local law enforcement during security incidents as needed.
- Prepared daily logs documenting all patrol activities performed during shift hours.
Security/Night Auditor
Holiday Inn Express & Suites
Fredericton, New Brunswick
10.2019 - 08.2020
- Monitored security systems, enhancing safety for guests and protecting hotel property.
- Handled emergency situations efficiently, ensuring guest safety through established protocols.
- Managed nightly financial audits, ensuring accuracy of guest accounts and hotel transactions.
Security/Night Auditor
Fredericton Inn
Fredericton, New Brunswick
07.2017 - 10.2019
- Monitored security systems, safeguarding guests and hotel property by responding promptly to potential threats.
- Handled emergency situations efficiently, following established protocols for guest safety.
- Oversaw front desk operations during night shifts, enhancing guest satisfaction through attentive service.
- Conducted nightly financial audits for guest accounts and hotel transactions, ensuring accuracy and compliance.
Education
High School Diploma -
Fundy High School
St. George, NB06-2012
Skills
- Client relations
- Operational compliance
- Incident reporting
- Risk assessment
- Emergency response protocols
- System security
Languages
English
Native/ Bilingual
French
Professional
Certification
New Brunswick Security License
Accomplishments
Maritimer of The Week - CTV Atlantic (January 2011)
Timeline
Account Coordinator
GardaWorld Protective Services
09.2025 - Current
Account Director
GardaWorld Protective Services
10.2023 - 09.2025
Security/Night Auditor
Fredericton Inn
07.2023 - Current
Site Supervisor
GardaWorld Protective Services
07.2021 - 10.2023
Mobile Security Officer
GardaWorld Protective Services
03.2020 - 07.2021
Security/Night Auditor
Holiday Inn Express & Suites
10.2019 - 08.2020
Security/Night Auditor
Fredericton Inn
07.2017 - 10.2019
High School Diploma -
Fundy High School