Ayesha Ahmed
Waterloo,ON
Summary
Experienced Office Management and Administration Professional undertaking day-to-day tasks relating to customer service and support in proper execution of customer account objectives. Comfortable managing multiple simultaneous projects with high accuracy and adept at troubleshooting and fostering teamwork. Achieved a significant decrease in account discrepancies through meticulous account management and problem-solving abilities. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Account Coordinator
Enterprise Holdings
Toronto, ON
04.2022 - 02.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Organized accounts for financial audits and supported audit process.
- Oversaw daily operations for billing department handling $1m per month in payments.
Senior Customer Service Representative
Enterprise Rent-A-Car
Waterloo, ON
07.2019 - 04.2022
- Established strong rapport with customers, fostering long-term relationships and repeat business.Engaged clients in person and over phone to answer questions and address complaints.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
Market Research Recruiter
Metroline Research Group
Kitchener, ON
11.2017 - 07.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange interviews with applicants.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
Brand Ambassador
Sparks Marketing Group
Waterloo, ON
07.2015 - 09.2017
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Skills
- Customer Service
- Order Management
- Account Management
- Troubleshooting and problem resolution
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Teamwork and Collaboration
- Client Relations
Languages
English
Timeline
Account Coordinator
Enterprise Holdings
04.2022 - 02.2023
Senior Customer Service Representative
Enterprise Rent-A-Car
07.2019 - 04.2022
Market Research Recruiter
Metroline Research Group
11.2017 - 07.2019
Brand Ambassador
Sparks Marketing Group
07.2015 - 09.2017